Crystal Little
Summary
Detail-oriented professional with strong skills in inventory management and team leadership. Proven ability to enhance customer satisfaction through effective communication and training. Ready to contribute to efficient store operations and positive customer experiences.
Overview
29
29
years of professional experience
Work History
Keyholder
Goodwill
Roseville, California
04.2024 - Current
- Managed store opening and closing procedures to ensure security and compliance.
- Trained new employees on company policies and cash handling procedures to ensure adherence to standards.
- Assisted customers with merchandise selection and delivered exceptional service to enhance shopping experience.
- Handled cash transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales floor and donation areas.
- Processed donations, sorted items, and prepared goods for display.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to maintain store integrity during opening and closing.
Lyft Driver
Lyft
09.2022 - 08.2024
- Provided safe and reliable transportation for passengers across diverse locations.
- Ensured vehicle cleanliness and functionality for optimal passenger comfort.
- Engaged with riders to foster positive experiences and enhance customer satisfaction.
- Navigated efficiently using GPS systems to optimize route planning and travel time.
- Assisted passengers with luggage and special needs for better service experience.
- Adapted quickly to changing traffic conditions to ensure on-time arrivals for passengers.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Handled unexpected emergencies and route changes calmly to maintain on-time arrivals.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
Assistant Store Manager
Rite Aid
Sacramento, California
11.2017 - 09.2022
- Managed inventory and restocking processes to ensure product availability and minimize stockouts.
- Trained and supervised team members on customer service best practices.
- Addressed customer inquiries and complaints to improve satisfaction and foster loyalty.
- Maintained visual merchandising standards to promote products effectively.
- Collaborated with the store manager on sales strategies and promotions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coordinated with vendors to secure product availability at competitive prices.
Assistant Manager
Arco Ampm
Granite Bay, California
10.1997 - 11.2017
- Assisted in managing daily operations for convenience store and fuel station.
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised team members to deliver high-quality customer service and support.
- Trained new employees on store policies and operational procedures.
- Resolved customer inquiries and complaints in a timely manner.
- Implemented promotional strategies that increased product visibility and drove sales.
- Monitored cash handling procedures for accuracy and security.
- Ensured compliance with health and safety regulations throughout the store.
- Mediated conflicts between team members to maintain a positive work environment.
- Implemented quality control measures to uphold company standards.
Skills
Open store by balancing the cash room and getting the tills ready for the day
- Nightly inventory manifest
Complete daily and weekly safety inspections
Warehouse unloading
Clothing tagging
Daily break schedule
Timeline
Keyholder
Goodwill
04.2024 - Current
Lyft Driver
Lyft
09.2022 - 08.2024
Assistant Store Manager
Rite Aid
11.2017 - 09.2022
Assistant Manager
Arco Ampm
10.1997 - 11.2017