Lead the design and evolution of MediaLink’s enterprise knowledge ecosystem, integrating AI, enterprise search, and content governance to enable faster advisory workflows and reuse of institutional knowledge.
Enterprise Knowledge Platform Strategy
- Built and operationalized MediaLink’s Knowledge Management Platform, establishing the firm’s central system for organizing, preserving, and activating intellectual property across teams.
- Positioned the Knowledge Center as a strategic capability that breaks down knowledge silos and enables teams to discover and reuse prior work, reducing duplication and accelerating advisory workflows.
- Led platform onboarding, training sessions, and documentation that enabled organization-wide adoption of the knowledge platform.
Enterprise Search & Platform Transformation
- Led evaluation of next-generation knowledge and enterprise search platforms and helped drive the transition to Zeta Alpha, delivering approximately $140K in annual platform savings while improving search and AI capabilities.
- Defined the vision for InfoLink 2.0, including semantic search, AI assistants, improved Box integration, enhanced metadata frameworks, and content analytics.
- Coordinated pilot testing and user feedback programs to refine product functionality prior to launch.
AI Workflow Automation & Productivity Gains
- Designed and implemented AI-powered generators that automate common advisory workflows including engagement scopes, partner outreach emails, internal briefs, and case studies.
- Delivered measurable productivity gains across multiple workflows:
• 65–70% average reduction in scope creation time (up to 80%+ in some cases)
• ~50% reduction in outreach preparation and drafting time
• 30–40% reduction in case study drafting time
Knowledge Capture Automation
- Designed an automated workflow integrating Hive → Box → InfoLink that captures finalized deliverables when projects close, ensuring knowledge assets are consistently ingested into the knowledge base.
- Increased the volume and quality of documents entering the system while reducing manual uploads and administrative overhead.
- Implemented metadata-driven ingestion processes that allow teams to identify engagement participants and relevant expertise while protecting sensitive client information.
Governance, Compliance & AI Readiness
- Developed knowledge governance standards including tagging frameworks, content policies, and permission models to support responsible use of internal knowledge.
- Partnered with legal and technology teams to evaluate automated redaction tools that allow knowledge sharing while protecting confidential client data.
- Established foundational governance practices to ensure knowledge assets can safely support AI-enabled workflows.
Vendor Strategy & Platform Architecture
- Led evaluations of knowledge, AI, and search platforms, defining requirements around semantic search, metadata flexibility, permissioning, analytics, and enterprise integrations.
- Helped shape MediaLink’s long-term architecture for AI-enabled knowledge systems and enterprise content search.
External Client Advisory (Amgen)
- Served as DAM subject matter expert supporting Amgen’s global taxonomy initiative, translating enterprise taxonomy structures into practical implementation guidance for Adobe Experience Manager (AEM) DAM.
- Authored metadata and tagging standards and advised on asset organization strategies to improve global asset discoverability and reuse across Amgen’s marketing ecosystem.
