Crystal Lujan

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with functional teams in ensuring operational and service excellence.

Very attentive to the claims that are processed with high value clients.

Worked with many different applications on the computer through the work day Experienced with managing key client relationships and ensuring satisfaction through strategic account management. Utilizes negotiation skills to craft solutions that meet client needs. Track record of fostering collaboration and driving results within team environments. Diligent Desired Position with proven track record in managing high-profile client accounts and fostering long-term relationships. Successfully spearheaded multiple client initiatives, resulting in increased client satisfaction and retention. Demonstrated expertise in strategic planning and negotiation, consistently delivering tailored solutions to meet client needs. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

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• Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
• Led implementation of digital x-ray system, optimizing workflow Number%.
• Recognized by management for Reason for recognition which Outcome statement.
• Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Focus or report.
• Introduced online new patient forms, streamlining intake process.