Crystal Magee
Bogalusa,LA
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Medical Data Entry Clerk
Advent Health
Overland Park, KS
11.2023 - 06.2024
- Resolved discrepancies between paper records and electronic databases.
- Created new accounts for patients upon registration using appropriate software programs.
- Maintained confidentiality of all patient-related information according to HIPAA regulations.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Generated reports detailing various aspects of patients' medical histories as requested by healthcare professionals.
- Reviewed source documents for accuracy and completeness before entering the data into the system.
- Resolved errors or inconsistencies in data entries promptly.
Administrative Assistant
Walthall County School District
Tylertown, MS
03.2023 - 06.2023
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments for parents, teachers, and administrators.
- Performed data entry into computer systems such as student registration information.
- Monitored attendance records and updated daily logs accordingly.
Appointment Setter/Data Entry Clerk
Children's International Medical Group
Work From Home Agent, LA
10.2022 - 03.2023
- Identified discrepancies in patient benefit information and resolved them with the insurance provider.
- Explained the requirements for obtaining pre-authorization from insurers.
- Advised customers about different types of coverage options available through their insurer.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Verified accuracy of data entry into company database system.
Medical Assistant
Our Lady of the Angels Hospital
Bogalusa, LA
05.2018 - 02.2022
- Medical billing & Coding, Medical Records management, Data Entry, Taking Patient Vitals, Blood Draw, Injections, Patient Scheduling, Patient Education, Ancillary Testing, HIPPA, OSHA, JCAHO Knowledge
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Direct Care Worker
PRIDE AND HOPE MINISTRY
Varnado, LA
06.2012 - 06.2021
- Provided personal care to clients, such as bathing, grooming and toileting.
- Established trusting relationships with clients by being a reliable source of support.
- Performed basic first aid procedures when necessary.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
Education
Medical Assistant Certification -
Delta College
Covington, LA07.2018
Diploma -
Bogalusa High School
Bogalusa, LA05.2012
Skills
- Communication skills
- Documentation review
- Call Management
- Documentation And Reporting
- Medical terminology
- Computer skills
- Data collection
- Caregiving
- Customer service
- Time management
- Computer literacy
- Data Entry
- Phone Etiquette
- Call handling
- Appointment Scheduling
- Regulatory Compliance
- CRM Software
- HIPAA Compliance
- Insurance Verification
- Healthcare knowledge
- Microsoft Office
Certification
- Certified Medical Assistant
- Certified BLS/CPR
- Certified Phlebotomist
References
References available upon request.
Timeline
Remote Medical Data Entry Clerk
Advent Health
11.2023 - 06.2024
Administrative Assistant
Walthall County School District
03.2023 - 06.2023
Appointment Setter/Data Entry Clerk
Children's International Medical Group
10.2022 - 03.2023
Medical Assistant
Our Lady of the Angels Hospital
05.2018 - 02.2022
Direct Care Worker
PRIDE AND HOPE MINISTRY
06.2012 - 06.2021
Medical Assistant Certification -
Delta College
Diploma -
Bogalusa High School
- Certified Medical Assistant
- Certified BLS/CPR
- Certified Phlebotomist
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