Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Medical Data Entry Clerk
Advent Health
Overland Park, KS
11.2023 - 06.2024
Resolved discrepancies between paper records and electronic databases.
Created new accounts for patients upon registration using appropriate software programs.
Maintained confidentiality of all patient-related information according to HIPAA regulations.
Utilized computer systems for tracking, information gathering and and or troubleshooting.
Generated reports detailing various aspects of patients' medical histories as requested by healthcare professionals.
Reviewed source documents for accuracy and completeness before entering the data into the system.
Resolved errors or inconsistencies in data entries promptly.
Administrative Assistant
Walthall County School District
Tylertown, MS
03.2023 - 06.2023
Developed and maintained filing systems for confidential documents and records.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Scheduled appointments for parents, teachers, and administrators.
Performed data entry into computer systems such as student registration information.
Monitored attendance records and updated daily logs accordingly.
Appointment Setter/Data Entry Clerk
Children's International Medical Group
Work From Home Agent, LA
10.2022 - 03.2023
Identified discrepancies in patient benefit information and resolved them with the insurance provider.
Explained the requirements for obtaining pre-authorization from insurers.
Advised customers about different types of coverage options available through their insurer.
Maintained high levels of professionalism when interacting with customers both verbally and written.
Answered incoming calls in a timely manner and provided accurate information on products and services.
Followed up with customers via email or telephone as needed regarding account status or other inquiries.
Verified accuracy of data entry into company database system.
Medical Assistant
Our Lady of the Angels Hospital
Bogalusa, LA
05.2018 - 02.2022
Medical billing & Coding, Medical Records management, Data Entry, Taking Patient Vitals, Blood Draw, Injections, Patient Scheduling, Patient Education, Ancillary Testing, HIPPA, OSHA, JCAHO Knowledge
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Maintained confidentiality of patient information according to HIPAA regulations.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Direct Care Worker
PRIDE AND HOPE MINISTRY
Varnado, LA
06.2012 - 06.2021
Provided personal care to clients, such as bathing, grooming and toileting.
Established trusting relationships with clients by being a reliable source of support.
Performed basic first aid procedures when necessary.
Monitored client progress and reported changes in behavior or physical condition to supervisor.
Education
Medical Assistant Certification -
Delta College
Covington, LA
07.2018
Diploma -
Bogalusa High School
Bogalusa, LA
05.2012
Skills
Communication skills
Documentation review
Call Management
Documentation And Reporting
Medical terminology
Computer skills
Data collection
Caregiving
Customer service
Time management
Computer literacy
Data Entry
Phone Etiquette
Call handling
Appointment Scheduling
Regulatory Compliance
CRM Software
HIPAA Compliance
Insurance Verification
Healthcare knowledge
Microsoft Office
Certification
Certified Medical Assistant
Certified BLS/CPR
Certified Phlebotomist
References
References available upon request.
Timeline
Remote Medical Data Entry Clerk
Advent Health
11.2023 - 06.2024
Administrative Assistant
Walthall County School District
03.2023 - 06.2023
Appointment Setter/Data Entry Clerk
Children's International Medical Group
10.2022 - 03.2023
Medical Assistant
Our Lady of the Angels Hospital
05.2018 - 02.2022
Direct Care Worker
PRIDE AND HOPE MINISTRY
06.2012 - 06.2021
Medical Assistant Certification -
Delta College
Diploma -
Bogalusa High School
Certified Medical Assistant
Certified BLS/CPR
Certified Phlebotomist
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