Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Crystal Malone

Oakland,CA

Summary

Service-oriented candidate with 20 year background in Customer Service. Core competencies include Teamwork, Communication, Reliability and Adaptability as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

2
2
years of professional experience

Work History

Shopper

Whole Foods
  • Primary duties include: Filling Prime customer orders and preparing them for delivery
  • Light cleaning
  • Sortation Associate
  • Sorting packages Building pallets Wrapping pallets Transporting pallets with pallet jack.

Medical Biller

Med Account Services Co Inc
  • Answer telephones and direct calls to appropriate staff
  • Obtain referrals and pre-authorizations as required for procedures
  • Check eligibility and benefit verification
  • Review patient bills for accuracy and completeness and obtain any missing information Prepare, review, and transmit claims using billing software, including electronic and paper claim processing
  • Follow up on unpaid claims within standard billing cycle timeframe Check each insurance payment for accuracy and compliance with contract discount
  • Call insurance companies regarding any discrepancy in payments if necessary Identify and bill secondary or tertiary insurances Research and appeal denied claims
  • Set up patient payment plans and work collection accounts Update billing software with rate changes
  • Update cash spreadsheet, runs collection reports Nanny, Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage

Data Entry Clerk Lead

Apto Solutions Inc.
10.2021 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

Medical Billing Certificate -

Everest College

General Education - undefined

Alameda

Skills

  • Microsoft Office Proficient in
  • PowerPoint Critical Thinking Time
  • Management Judgment and Decision
  • Administrative Oversight
  • Data Entry
  • Database Uploading
  • Word Processing

Accomplishments

  • Year'sexperience preparing income taxreturns through IRS' VITA (Volunteer
  • Income Tax Assistance) program
  • Oakland, CA
  • San Leandro, CA
  • Pleasanton, Oakland, CA
  • Jan 2011 - Current

Timeline

Data Entry Clerk Lead

Apto Solutions Inc.
10.2021 - Current

Shopper

Whole Foods

Medical Biller

Med Account Services Co Inc

Medical Billing Certificate -

Everest College

General Education - undefined

Alameda

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Crystal Malone