Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Crystal Martin

Chicago

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Care Receptionist

UW Health Northern Illinois (Swedish American )
02.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Rooming Patients and Vitals

CNA Supervisor

Brookdale Senior Living Facility Lakeshore Drive
11.2022 - 01.2025
  • Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
  • Maintained high standards of care by ensuring compliance with state and federal regulations.
  • Improved patient care by implementing new protocols and procedures for CNA team members.
  • Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.

Lead Certified Nursing Assistant

Artis Senior Living
04.2020 - 11.2022
  • Responded quickly and calmly in emergency situations.
  • Enhanced patient satisfaction by providing compassionate care and addressing individual needs.
  • Educated patients on essential self-care strategies empowering them to manage their health more effectively beyond the facility setting.
  • Provided emotional support to patients and their families during difficult times, nurturing trusting relationships throughout the caregiving process.

Life Enrichment Manager

Sunrise Senior Living
08.2018 - 04.2022
  • Delivered empathetic support to residents facing challenging life transitions, providing guidance and resources to navigate difficult situations successfully.
  • Spearheaded efforts to incorporate intergenerational programming into existing offerings, connecting older adults with younger generations for mutual learning and growth.
  • Promoted mental stimulation through the facilitation of brain fitness exercises, supporting cognitive health in aging residents.
  • Collaborated with interdisciplinary teams for comprehensive care planning, ensuring a holistic approach to resident wellbeing.
  • Coordinated activities and planned monthly activity calendars

Activity Assistant

Citadel of Sterling
10.2013 - 08.2018
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.

Education

Certified Nursing Assistant - Nursing

Nirvana Institute
Chicago, IL
05-2024

Certified Pharmacy Technician - Pharmaceutical Medicine

LTD Career Institute
Chicago, IL
07-2004

High School Diploma -

Rockfalls Highschool
Rock Falls, IL
05-2001

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Customer/Client relations
  • Greeting and seating clients
  • Experience with Epic and Health Link
  • Experience with Point Click Care

Accomplishments

  • Earned Positive Partner award
  • Earned Everyday Hero Award

Certification

  • Certified Pharmacy Tech
  • Certified Med Tech
  • Certified Nursing Assistant
  • CPR Certified
  • BLS Certified

Timeline

Patient Care Receptionist

UW Health Northern Illinois (Swedish American )
02.2025 - Current

CNA Supervisor

Brookdale Senior Living Facility Lakeshore Drive
11.2022 - 01.2025

Lead Certified Nursing Assistant

Artis Senior Living
04.2020 - 11.2022

Life Enrichment Manager

Sunrise Senior Living
08.2018 - 04.2022

Activity Assistant

Citadel of Sterling
10.2013 - 08.2018

Certified Nursing Assistant - Nursing

Nirvana Institute

Certified Pharmacy Technician - Pharmaceutical Medicine

LTD Career Institute

High School Diploma -

Rockfalls Highschool

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Crystal Martin