Crystal Martinez
Phoenix,AZ
Summary
Driven professional with a background in hospitality, excelling in roles at Thomas Suites and Hilton Embassy Suites. Demonstrated expertise in housekeeping and guest relations, enhancing customer satisfaction rates to 98%. Skilled in teamwork and Microsoft Office, adept at maintaining high standards of cleanliness and organization while ensuring confidentiality and efficiency in customer service.
Overview
5
5
years of professional experience
Work History
Housekeeper
Thomas Suites
11.2023 - 02.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
Front Desk Receptionist
Hilton Embassy Suites
03.2019 - 12.2023
- Served front desk and guest relations for 460 suites full service hotel
- Logging request and directing inquiries tp appropriate personal for prompt resolution
- Processed guest payments contributing to the 98% customer satisfactory rates
- Supervised two other team members to carry out any task assigned
- Scheduled appointments accurately using reservation software, reducing conflicts or double booking.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Certification PTT -First Aid - CPR Up To Date - Physical Therapy Tech
Carrington College - Phoenix
Phoenix, AZ03.2011
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Multilingual Proficiency
- Data Entry
- Microsoft Office
- Guest Relations
- Professional Appearance
- Computer Skills
Timeline
Housekeeper
Thomas Suites
11.2023 - 02.2024
Front Desk Receptionist
Hilton Embassy Suites
03.2019 - 12.2023
Certification PTT -First Aid - CPR Up To Date - Physical Therapy Tech
Carrington College - Phoenix
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