Crystal Mata

• Ensured timely initiation of hospice services by effectively managing caseloads and promptly addressing urgent admissions requests.
• Expedited medication delivery for incoming patients by coordinating with pharmacy partners on prescription orders upon admission assessment completion.
• Contributed to the continuous improvement of hospice admission processes through consistent feedback and collaboration with management.
• Collaborated with physicians, case managers, and other healthcare professionals to expedite appropriate hospice referrals and admissions.
• Developed tailored interventions for each patient''s unique end-of-life journey through thorough evaluation of their goals of care preferences during the admissions consultation phase.
• Optimized resource allocation by working closely with case managers to determine appropriate levels of care based on patients'' needs and clinical factors.
• Maintained accurate documentation of admission assessments, individualized care plans, and ongoing updates in electronic health records.
• Strengthened interdisciplinary collaboration through regular participation in team conferences discussing holistic patient-centered plans of care adjustments as needed over time.
• Enhanced patient experience by providing compassionate support and education to patients and families throughout the admission process.
• Provided comprehensive symptom management recommendations upon assessing newly admitted patients'' physical, emotional, social, and spiritual needs.
• Promoted a positive work environment by actively participating in staff meetings, trainings, and continuing education opportunities.
• Increased awareness of hospice benefits among patients, families, and healthcare professionals through educational presentations and community outreach efforts.
• Enhanced the hospice''s reputation for quality care by adhering to strict ethical standards and maintaining patient confidentiality during admissions processes.
• Improved patient admission process by efficiently conducting initial assessments and obtaining necessary medical information.
• Ensured regulatory compliance by keeping informed of relevant hospice admission policies, procedures, and best practices.
• Reduced readmission rates by collaborating closely with hospital discharge planners to ensure proper placement of patients into hospice care settings.
• Streamlined communication with interdisciplinary team members for seamless care coordination during hospice admissions.
• Demonstrated exceptional clinical judgement when evaluating appropriateness for hospice services based on Medicare guidelines and individual patient needs.
• Provided compassionate support to families in crisis situations, guiding them through complex decision-making regarding their loved ones'' end-of-life care options.
• Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
• Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
• Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
• Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
• Developed and implemented individualized care plan for each hospice patient while following physician instructions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Evaluated patient histories, complaints, and current symptoms.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

• Oversaw the execution of human resources coordinator tasks encompassing on-boarding and compliance.
• Played a key role in creating and maintaining compliance with HR standards.
• Developed a cohesive team to undertake HR initiatives across various functions.
• Executed contract and price negotiations with office and facility management vendors.
• Ensure compliance with safety regulations for a secure work environment.
• Front desk/reception duties including answering phone, greeting guests, coordinating deliveries, order office supplies, etc
• Resolved employee inquiries on office management matters.
• Evaluated expense claims for accuracy and compliance.
• Organized both in-house and off-site events, including company celebrations.
• Evaluated contractual agreements to streamline sales procedures.
• Execute supplementary tasks to maintain efficiency within business operations.
• Processed payroll, filed tax payments, and reconciled monthly accounts.
• Experienced with various platforms like Microsoft Word and Excel, Quickbooks, Jobber, and Service Channel.

• Educated families and caregivers on recognizing potential symptoms.
• Collected data from initial patient assessments.
• Provided emotional and practical support for patients, families, and caregivers.
• Utilized assessment and critical thinking skills to diagnose and plan for quality care.
• Collaborate with interdisciplinary teams to develop comprehensive care plans.
• Instructed patients on care plans and health options.
• Coordinated appointment schedules for various medical professionals and services.
• Adjust care plans in response to patient condition and consultations with doctors.
• Maintained accurate and current patient information after each consultation.

• Administered medical care to patients in the intensive care unit.
• Recognize sudden or gradual alterations in patient's condition.
• Provided consistent updates to healthcare professionals, patients and their families.
• Assessed patient conditions and provided necessary treatments.
• Supported clients consistently during recovery periods.

Collaborated with patients to guarantee appropriate medical care aligned with their condition.

• Implemented infection control measures consistently, minimizing risk of cross-contamination among vulnerable ICU patients.
• Advocated for patient needs, working closely with healthcare providers to ensure individualized care plans were developed and executed accordingly.
• Utilized strong clinical judgment skills in prioritizing tasks based on acuity levels of ICU patients under my care daily routine.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Conducted thorough assessments of patients upon admission to the ICU, identifying urgent needs and initiating appropriate interventions.
• Operated advanced life support equipment proficiently during emergencies, stabilizing critically ill patients swiftly when necessary.
• Proactively addressed potential issues through regular rounds with physicians which led to early identification of deteriorating conditions.
• Participated in quality improvement initiatives for the ICU, contributing insights to enhance overall performance and efficiency.
• Reduced patient complications through diligent monitoring and swift interventions during critical situations.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in improved recovery outcomes.
• Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Administered medications accurately according to prescribed treatment plans, avoiding medication errors that could impact patient health adversely.
• Streamlined communication between healthcare providers and patients'' families, fostering trust and easing concerns during difficult times.
• Assisted with invasive CVICU procedures, such as central line placements and pulmonary artery catheter insertions, ensuring aseptic technique and patient comfort throughout the process.
• Demonstrated proficiency in titrating vasoactive medications according to physician orders while closely monitoring hemodynamic parameters for early detection of adverse effects or trends that may require intervention or escalation of care.
• Assisted in life-saving procedures such as CPR, defibrillation, and advanced airway management during critical events.
• Participated in daily rounds with physicians, contributing valuable insights into patient conditions based on continuous assessments.
• Managed ventilator settings, invasive lines, and other complex medical equipment, ensuring optimal patient safety.
• Provided emotional support to patients'' families during challenging situations, fostering trust between healthcare team members and loved ones.
• Coordinated discharge planning efforts by collaborating with case managers, social workers, and other support staff to ensure smooth transitions of care for patients moving from CVICU to step-down units or home.
• Collaborated with multidisciplinary teams to develop individualized care plans for high-risk cardiac patients.
• Educated patients and families on post-discharge care, promoting adherence to medication regimens and reducing readmission rates.
• Administered medications safely by verifying orders, calculating dosages correctly according to weight-based protocols when necessary.

• As a hospice case manager, I educated families and caregivers of the patient on recognizing potential symptoms and providing safe and competent care for the patient
• Analyzed medical test outcomes, gathered patient information and reviewed diagnoses for comprehensive assessments.
• Delivered comprehensive support addressing both emotional and practical needs.
• Utilized assessment abilities to diagnose, plan, and provide superior care.
• Collaborated with interdisciplinary teams to develop comprehensive care plans.
• Informed patients on their care plans and health care choices.
• Coordinated doctor visits, therapies, and medical services appointments.
• Updated care plans in response to patient needs and recommendations from doctors.
• Maintained up-to-date patient records following each interaction.

• Gained experience in both Medical-Surgical and Telemetry units.
• Ensured comprehensive patient care through medical treatment, patient education, and emotional assistance.
• Performed setup, attachment, monitoring, and assessment of specialized cardiac monitors.
• Executed various necessary administrative functions.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.