Summary
Work History
Education
Skills
References
Timeline
pwb

Crystal Mathews

Buena Vista ,Colorado

Summary

Personable and reliable with positive attitude and strong leadership capabilities. Possesses deep understanding of customer service principles and hands-on skills in managing dining operations and team coordination. Focused on delivering exceptional guest experiences and driving team performance to achieve high standards.

Work History

Manager/server

Crave
03 2022 - 10 2025
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Trained staff members on use of POS system.
  • Increased sales per customer by listening actively and recommending relevant menu items.

Assistant manager/Delivery driver/CSR

Domino's
01 2021 - 11 2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Server

Slippery Otter Pub
09 2021 - 11 2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Certificate - Massage Therapy

Pensacola State College
01.2018

Skills

  • Banquet coordination
  • Multitasking skills
  • Guest seating arrangements
  • Upselling techniques
  • Cash handling
  • Food and beverage pairings
  • Bar terminology
  • Training employees
  • Food and beverage preparation
  • Wine service
  • High-volume dining

References

  • Gabrielle Weatherly: Executive chef 772-359-9330
  • Ryan McFadden: Restaurant Owner 719-221- 3501

Timeline

Manager/server

Crave
03 2022 - 10 2025

Assistant manager/Delivery driver/CSR

Domino's
01 2021 - 11 2021

Server

Slippery Otter Pub
09 2021 - 11 2021

Certificate - Massage Therapy

Pensacola State College

Similar Profiles

CREATE PROFILE
Crystal Mathews