HTE AS400
Crystal McDonald
Records Manager/Criminal Analyst
Springdale,AR
Summary
Intelligence Analyst with exceptional abilities in IBR Compliance. Skilled in establishing methodologies to achieve a zero error rate. Detail-oriented professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Report Specialist Manager/Crime Analyst/Records Manager
Springdale Police Department
Springdale, AR
04.2016 - Current
- Manage 9 employees who are responsible for data entry, customer service, fulfillment of FOI and attorney requests, transcribing information for officer's police reports, preparing court documents.
- Answer requests for statistical data for Chief of Police, Command Staff, and occasionally media, attorneys, and FOI requests.
- Keep up with storage and audits of records.
- Established NIBRS Compliance on police reports and do monthly state and federal submissions.
- Perform daily, weekly, monthly and yearly statistical reporting.
- Perform quarterly evaluations for each report specialist.
- Member of New World build team.
Police, NIBRS Coordinator
Springdale, Department
Springdale, AR
01.2014 - Current
- Responsible for reviewing and approving police officer's reports for NIBRS compliance.
- Responsible for maintaining updates and files with current statutes in CAD system.
- Submit monthly reports for crime to State of Arkansas and FBI.
- Keep below 1% error rate for NIBRS.
- Responsible for teaching new police officer's about NIBRS and compliance.
- Teach Excel Basic and Intermediate to new employees who need training.
Emergency Dispatch Shift Supervisor
Police Department
Springdale, AR
02.2012 - 01.2014
- Supervised group of emergency dispatchers in high stress environment.
- Maintained shift and overtime scheduling, assisted in hiring of new employees and set up training schedules.
- CTO certified and EMD-Q and EFD-Q; required to train new hires but also grade medical and fire calls and point out areas of needed improvement or training.
- Worked with local hospital on their Cardiac Hospital accreditation, and established Early Heart Attack Care Ambassadors Program within our center.
- Responsible for establishing and maintaining Fire Department's SOP for Dispatch and submitted their ISO data.
- Responsible for setting up new Response Priority Assignments and Management Response Areas in AS400 CAD system for Springdale Fire Department, adhering to NFPA guidelines.
- Maintained general CAD maintenance on locations, responses and special information folders.
Emergency Dispatcher
Springdale Police Department
Springdale, AR
07.2004 - 02.2012
- Responsible for handling police, fire and ambulance calls for a city of approximately 90000 people, including surrounding rural areas.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements
Education
Health Phlebotomist Certification -
Petra Allied
Sprindale, Arkansas 01.2006 - 01.2007
High School Diploma -
Springdale High School
01.1997 - 01.2000
Skills
Providing briefings
Strong critical thinking capabilities
Quality assurance controls
IBR expertise
Data management
Clerical
Good telephone etiquette
Interpersonal Communication
Planning and Coordination
Training & Development
Written Communication
IBR proficiency
Customer Service
Accomplishments
- Achieved New World Go Live through effectively helping with RMS build out.
- Collaborated with team of 9 in the development of Report Specialist Program within our department.
Software
Tyler New World
Microsoft Word/Excel
Certification
Crime Stats & NIBRS/UCR for the Police Executive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Tyler Connect Conference
05-2021
CJIS Compliance-Arkansas Crime Information Center
07-2020
Crime Stats & NIBRS/UCR for the Police Executive
11-2018
Fundamentals of Crime Analysis
04-2017
Exploring Crime Analysis: Essential Skills
01-2017
Report Specialist Manager/Crime Analyst/Records Manager
Springdale Police Department
04.2016 - Current
Police, NIBRS Coordinator
Springdale, Department
01.2014 - Current
Emergency Dispatch Shift Supervisor
Police Department
02.2012 - 01.2014
Health Phlebotomist Certification -
Petra Allied
01.2006 - 01.2007
Emergency Dispatcher
Springdale Police Department
07.2004 - 02.2012
High School Diploma -
Springdale High School
01.1997 - 01.2000