Crystal McInnis
Summary
Over 4 years of experience in Medicare DSNP, HIPAA compliance, and fraud prevention, with a strong background in claims processing. Achievements include recognition as Employee of the Year in 2021 and serving as a Subject Matter Expert for training initiatives. Proficient in conflict resolution, CRM software, and patient education, leading to enhanced operational efficiency. Committed to achieving first call resolutions to optimize service delivery.
Skills
- Telecommunications
- Enterprise resource planning
- User training expertise
- Proficient in system
- HIPAA
- Healthcare industry
- Protected health information
- Data privacy
Accomplishments
Employee of the year 2021. Subject Matter Expert.
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