Crystal McNeil
Shelby,NC
Summary
CCR II REP at TTEC. Recognized for critical thinking and adaptive problem-solving skills, effectively enhancing system performance and safety protocols. A collaborative team player, committed to quality assurance and training new operators, ensuring operational excellence in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
CCR Operator
TTEC
- Monitored CCR systems to maintain peak performance.
- Conducted routine inspections, identifying and resolving operational issues promptly.
- Maintained accurate records of system performance and maintenance activities.
- Collaborated with team members to implement safety protocols and best practices.
- Assisted in training new operators on CCR equipment and standard operating procedures.
- Responded promptly to emergency situations, initiating appropriate measures to mitigate risks and minimize disruptions to production activities.
CCR II
Elevance Health
Claims Representative
Elevance Health
10.2022 - Current
CCR II
Optum
05.2018 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
GED
Central Piedmont Community College
Charlotte, NC07.2008
Skills
- SCADA system operation
- Critical thinking
- Team collaboration
- Quality assurance techniques
- Stress tolerance
- Adaptive problem solving
Timeline
Claims Representative
Elevance Health
10.2022 - Current
CCR II
Optum
05.2018 - 12.2019
CCR Operator
TTEC
CCR II
Elevance Health
GED
Central Piedmont Community College
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