Timothy Hill
Ottawa,MI
Summary
Experienced Municipal Water Operator with strong skills in SCADA system operation, preventative maintenance, and regulatory compliance. Committed to ensuring safe water delivery and enhancing system efficiency through effective problem-solving.
Experienced with water treatment processes and distribution systems. Utilizes technical skills to ensure optimal water quality and system efficiency. Strong understanding of regulatory compliance, system monitoring, and equipment maintenance.
Overview
45
45
years of professional experience
Work History
Municipal Water Operator in Charge
Whiteford Township
Ottawa Lake, MI
08.2021 - Current
- Operated and maintained water treatment facilities, ensuring compliance with safety regulations.
- Monitored water quality parameters and performed routine testing for contaminants.
- Conducted equipment inspections, identifying maintenance needs to optimize performance.
- Assisted in developing and implementing operational procedures for water distribution systems.
- Collaborated with team members to troubleshoot issues and enhance system efficiency.
- Documented daily operational data, maintaining accurate records of water usage and treatment processes.
- Trained new staff on safety protocols and standard operating procedures within the facility.
- Supported emergency response efforts, ensuring the continuity of water services during critical incidents.
- Improved water quality by conducting routine testing and implementing necessary adjustments to treatment processes.
- Increased plant efficiency, performing regular maintenance and troubleshooting equipment issues.
- Coordinated with contractors and suppliers for maintenance projects or equipment upgrades as needed, ensuring minimal disruption to daily operations.
- Contributed to staff development through cross-training initiatives, strengthening overall team capabilities.
- Developed strong relationships with local governing agencies, working collaboratively towards shared goals pertaining to public health protection.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in water treatment technologies.
- Promoted environmental stewardship within the organization by advocating for sustainable practices in daily operations.
- Implemented rigorous monitoring protocols that identified potential hazards early on, allowing corrective action plans to be initiated swiftly.
- Demonstrated exceptional problem-solving capabilities, adapting to unforeseen challenges and finding effective solutions to maintain the continuous delivery of safe, clean water.
- Streamlined communication between departments through regular meetings and progress updates for optimal workflow efficiency.
- Assisted with the implementation of new technology, streamlining operations and enhancing overall productivity levels.
- Monitored water production and tested water samples to evaluate quality and safety.
- Maintained a clean work environment, adhering to sanitation standards in order to prevent contamination risks.
- Monitored SCADA system for problems and adjusted controls to maintain efficiency.
- Utilized SCADA systems to monitor and control plant operations.
- Trained new employees on safe and productive water-treatment plant operation.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Adhered to EPA and OSHA regulations.
- Prepared reports and documentation related to plant operations.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Interpreted data to identify trends and address problems.
- Developed and implemented water treatment plant SOPs to streamline training and operations.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Optimized water levels in tanks and other systems for best flow and quality.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
- Monitored and adjusted controls to maintain optimal water quality.
Fertilizer Spreader/Sprayer Operator-Chemical/Seed Manager
Ottawa Lake Co-op
Ottawa Lake, MI
09.1994 - 06.2026
- Operated spreader equipment to efficiently distribute materials across designated areas.
- Monitored product quality during spreading processes, ensuring compliance with safety standards.
- Collaborated with team members to optimize workflow and enhance productivity on site.
- Trained new employees on equipment operation and safety protocols for effective integration.
- Conducted routine maintenance checks on spreader machinery, ensuring optimal performance and reliability.
- Assisted in inventory management by tracking material usage and reporting discrepancies promptly.
- Maintained clean and organized work environment to promote safety and efficiency in operations.
- Assisted in training new employees on essential tasks, fostering a supportive learning environment for all team members.
- Maintained neat and safe working environment for area and shop.
- Mastered various spreading machines, enhancing versatility and overall skillset within the workplace.
- Enhanced productivity by streamlining spreading processes and implementing efficient techniques.
- Inspected spreading equipment at beginning and end of each shift and reported problems to supervisors.
- Lifted up to 60 pounds multiple times per day.
- Cleaned, oiled and lubricated [Type] machines using air hoses, cleaning solutions, grease guns and oil cans.
- Maintained a safe working environment by adhering to safety protocols and properly maintaining equipment.
- Demonstrated commitment to professional growth by seeking out opportunities for skills development and attending relevant workshops or training sessions.
- Performed routine maintenance and basic repairs on spreading equipment.
- Contributed to team success by assisting colleagues in troubleshooting spreading-related issues.
- Managed tight deadlines effectively by prioritizing tasks appropriately and maintaining focus under pressure.
- Operated and maintained spray equipment for precision application of agricultural chemicals.
- Ensured compliance with safety protocols during chemical handling and application procedures.
- Trained new staff on safe operational practices and equipment usage standards.
- Monitored environmental conditions to optimize spray timing and effectiveness.
- Conducted routine maintenance checks to ensure optimal performance of spraying machinery.
- Collaborated with agricultural specialists to develop effective treatment plans for crop protection.
- Implemented process improvements that enhanced application efficiency and reduced waste.
- Provided guidance on regulatory requirements related to pesticide application and safety measures.
- Adapted quickly to work site changes by adjusting techniques or selecting alternative coatings as needed for optimal results.
- Assisted in training new employees on proper spraying techniques, equipment maintenance, and safety protocols for increased productivity.
- Expanded knowledge about different coating systems regularly to stay informed about industry advancements and best practices.
- Contributed to a positive work environment by maintaining a professional attitude, cooperating with team members, and sharing expertise as needed for the overall success of the team.
- Participated in regular safety training sessions, reinforcing proper techniques, and staying up to date on regulatory changes that impact workplace procedures.
- Enhanced customer satisfaction with excellent communication skills, addressing concerns promptly, and delivering on-time results in line with expectations.
- Kept detailed records of materials used and project specifics to ensure accurate billing and inventory management.
- Combined chemicals and mixed fertilizers, carefully observing all manufacturer instructions, to create proper mixtures and maintain safety.
- Represented company professionally by dressing appropriately, being organized and arriving on time for every appointment.
- Inspected vehicles and equipment and performed minor repair work to maintain optimal functionality and longevity.
- Treated areas with pesticides to alleviate bugs and other pests and destroy weeds.
- Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty.
- Operated machinery to ensure efficient production and maintain workflow continuity.
- Trained new operators on equipment handling, safety procedures, and operational protocols.
- Maintained accurate inventory records to support timely production schedules and supply chain management.
- Assisted in troubleshooting equipment issues, ensuring quick resolution to avoid production delays.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Managed seed inventory and distribution processes to ensure timely delivery.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Led training sessions for staff on best practices in seed handling and storage.
- Streamlined operations by introducing new systems for tracking seed performance metrics.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
Parts Specialist/Assistant Service Manager
White Family Dealerships
Sylvania, OH
10.1981 - 12.1993
- Managed inventory levels to ensure availability of parts for service operations.
- Coordinated with suppliers to expedite part deliveries and resolve discrepancies.
- Trained new staff on parts identification and ordering processes.
- Developed streamlined systems for tracking parts requests and fulfillment.
- Enhanced customer satisfaction by providing timely responses to inquiries regarding parts availability.
- Implemented inventory management procedures that reduced excess stock and improved turnover rates.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Coordinated service operations to enhance customer satisfaction and streamline workflow.
- Oversaw daily activities of service department, ensuring efficient staff allocation and task completion.
- Implemented process improvements that reduced turnaround time for vehicle servicing.
- Collaborated with parts department to ensure timely availability of necessary components for repairs.
- Managed customer communications, resolving issues promptly to maintain high satisfaction rates.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
- Trained [Number] less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Agribusiness
Owens Technical College
Oregon, OHHigh School Diploma -
Whiteford Agricultural High School
Ottawa Lake, MI 06-1977
No Degree - Water Treatment/Advanced Water Treatment Operator
California State University
SacramentoSkills
- Preventative maintenance planning
- Emergency response readiness
- Blueprint and schematic reading
- SCADA system operation
- Public health protection
- Water distribution systems
- Effective communication
- Record keeping and reporting
- Regulatory compliance awareness
- Water treatment expertise
- Continuous improvement mindset
- Chemical handling proficiency
- System maintenance
- Equipment calibration
- Cross-connection control
- Instrumentation and control systems
- Sampling and analysis techniques
- Water quality testing
- Wastewater management experience
- Safety protocol adherence
- Chlorination and disinfection methods
- Sampling techniques
- Hazardous materials handling
- Sample collecting
- Water distribution
- Water testing
- Analyzing water quality
- System monitoring
- Documentation skills
- Equipment operation
- Chemical handling
- Preventive Maintenance
- Report writing
- Emergency response
- Instrument Calibration
- Calibrating instruments
- Laboratory testing
- Process control
- Valve rebuilding
- PSI management
- Adjusting chemical levels
- Pressure control
- Plant inspection
- Water purification systems
- Potable water expertise
- Pump operation
- Water purification management
- Feed rate calibration
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Analytical thinking
- Interpersonal skills
- Self motivation
- Public health knowledge
- Plant operations
- Technical problem solving
- Blueprint reading
- Electrical systems
- Troubleshooting
- Equipment maintenance
- SCADA systems
Timeline
Municipal Water Operator in Charge
Whiteford Township
08.2021 - Current
Fertilizer Spreader/Sprayer Operator-Chemical/Seed Manager
Ottawa Lake Co-op
09.1994 - 06.2026
Parts Specialist/Assistant Service Manager
White Family Dealerships
10.1981 - 12.1993
No Degree - Agribusiness
Owens Technical College
High School Diploma -
Whiteford Agricultural High School
No Degree - Water Treatment/Advanced Water Treatment Operator
California State University