Matt Jukam
Long Beach,USA
Summary
Dedicated water distribution operator with 3 years of experience in the installation, repair, and maintenance of water supply systems. Proficient in operating heavy construction equipment and conducting high bill investigations to enhance customer satisfaction. Demonstrated ability to manage emergency situations effectively, ensuring minimal service disruptions. Committed to maintaining infrastructure integrity and optimizing system performance through routine maintenance and detailed reporting. Willing to relocate: Anywhere
Overview
12
12
years of professional experience
1
1
Certification
Work History
Water Distribution Operator
City of San Clemente
San Clemente, CA
06.2025 - 03.2026
- Independently, or as a member of a crew, perform a variety of semi-skilled work in the installation, repair, and maintenance of the cities water supply system.
- Operate heavy construction equipment in routine situations, including backhoes, loaders, dump trucks and trenchers.
- Locate, excavate and repair leaks in water lines and mains.
- Install, maintain and repair hydrants, valves, meters and meter boxes.
- Use light equipment such as concrete saws, tappers, compactors, and jackhammers as well as a variety of hand tools.
- Read water meters; maintain appropriate records.
- Tap water lines, turn on and shut off water service as directed.
- Perform high bill investigations. Create a safe working environment by using safety equipment and tools such as flags, signs & cones.
- Maintain a professional relationship with consumers.
Water Distribution Operator
Golden State Water Company
Anaheim, CA
08.2022 - 05.2025
- Performed various tasks associated with the maintenance and operation of a water distribution system, ensuring reliable service delivery
- Installed new water meters, improving system accuracy and customer billing
- Conducted high bill investigations, resolving customer concerns and identifying system inefficiencies
- Scheduled and met with customers to review high bill investigations, enhancing customer satisfaction
- Installed or replaced water mains, water services, valves, fire hydrants, and water meters as needed to maintain infrastructure integrity
- Performed meter reads, ons and offs, and field investigations, ensuring accurate account management
- Executed collection activities of delinquent accounts, reducing outstanding balances
- Participated in routine maintenance activities such as system flushing, valve exercising, and fire hydrant maintenance to optimize system performance
- Created detailed reports on the condition of existing infrastructure components including pipes, valves, and tanks, supporting proactive maintenance planning
- Responded quickly to emergency situations involving the water supply system, minimizing service disruptions
Customer Service Driver
Star Nursery
Saint George, UT
10.2020 - 08.2022
- Performed inspections of vehicle prior to and following each trip, ensuring safety and compliance
- Efficiently managed time by scheduling stops along delivery routes, increasing daily delivery efficiency
- Demonstrated excellent problem-solving skills when dealing with uncommon customer situations, maintaining high satisfaction
- Utilized GPS navigation system to plan the most effective route for deliveries, reducing delivery times
- Followed established safety protocols when operating vehicles on public roads and highways, ensuring accident-free record
- Communicated regularly with supervisor about progress of deliveries throughout the day, improving operational transparency
- Maintained accurate records of delivery routes and times for each destination, supporting logistics tracking
- Developed strong relationships with customers, resolving any issues that arose quickly and effectively, enhancing repeat business
Water Service Technician
City of St. George
Saint George, UT
03.2020 - 09.2020
- Operated construction equipment safely, reducing workplace incidents
- Assisted in the loading and unloading of trucks, supporting efficient project logistics
- Performed routine maintenance on meters, fire hydrants, and water tanks, ensuring system reliability
- Performed leak repairs on main lines, service lines, and hydrants, minimizing water loss
- Followed safety protocols when performing service and repairs, maintaining compliance with regulations
- Utilized strong communication skills to efficiently interact with customers and provide technical advice, improving service quality
- Communicated with management and other team members to provide detailed reports and updates on assignments, enhancing workflow coordination
- Identified parts needed for repairs and ordered them as needed, reducing downtime
- Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments, extending equipment lifespan
Pest Control Technician/Helper
Promite
Anaheim, CA
11.2018 - 02.2020
- Sprayed chemical solutions, powders, and gases on or near surfaces of buildings or houses to eliminate pests, ensuring client safety
- Identified invading pests, enabling targeted treatment strategies
- Set mechanical traps and placed bait, increasing effectiveness of pest control
- Removed dead rodents after extermination, maintaining sanitary conditions
- Aired out residences after application, ensuring safe re-entry for clients
- Identified damage to property, supporting recommendations for repairs
- Inspected property to ascertain wall and roof porosity and possible sites of pest invasion, improving treatment outcomes
- Cut or bored into buildings to access infested areas, ensuring thorough pest elimination
- Cleaned and removed pesticides after application, maintaining compliance with safety standards
- Measured area dimensions requiring treatment, ensuring accurate chemical application
- Checked for possible leaks or exposure, preventing chemical hazards
- Power-sprayed chemicals onto surfaces, increasing coverage and effectiveness
- Conducted follow-up visits to ensure complete elimination of pests, improving customer satisfaction
- Developed effective strategies for controlling rodent populations through trapping, baiting, and exclusion methods, reducing recurrence rates
- Sprayed different chemical solutions, powders, and gases in client premises according to pest types, optimizing treatment effectiveness
Customer Service Advisor
Ford Motor Company
Orange, CA
01.2014 - 10.2018
- Greeted customers and directed them to an available technician, enhancing service efficiency
- Consulted with technicians about needed repairs and alternatives that can be offered in place of expensive repairs, increasing customer trust
- Answered customer questions about service outcomes and consulted with technicians when necessary, ensuring clear communication
- Informed customers about potential cost savings and warranty protections, increasing customer retention
- Oversaw and managed the service center's scheduling and workflow, optimizing resource allocation
- Developed strong relationships with customers through active listening, understanding their needs, and providing tailored solutions, improving satisfaction
- Demonstrated effective communication skills while engaging with customers via telephone, email, and face-to-face conversations, enhancing service quality
- Utilized problem-solving abilities to quickly identify customer issues and develop appropriate solutions, reducing resolution times
- Assisted with training and mentoring new team members, supporting team development
Education
High school diploma -
Valley Adult Education
CA05-2005
Skills
- Water distribution
- Standard operating procedures
- Construction equipment operation
- Administrative support
- Preventative maintenance planning
- Confined space entry
- Pipe installation expertise
- Valve operation mastery
- Emergency response readiness
- Water main repairs
- Customer Service-oriented
- Problem-solving
- Leak detection
- Computer troubleshooting
- Preventative maintenance
Certification
- WDO 1 certified
- Traffic control certified
- Backhoe certified
- Forklift certified
- Confined Space certified
Timeline
Water Distribution Operator
City of San Clemente
06.2025 - 03.2026
Water Distribution Operator
Golden State Water Company
08.2022 - 05.2025
Customer Service Driver
Star Nursery
10.2020 - 08.2022
Water Service Technician
City of St. George
03.2020 - 09.2020
Pest Control Technician/Helper
Promite
11.2018 - 02.2020
Customer Service Advisor
Ford Motor Company
01.2014 - 10.2018
High school diploma -
Valley Adult Education