Crystal Melcher
Louisville,KY
Summary
Experienced and friendly Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Knowledgeable and dedicated customer service professional with extensive experience in Sales, Healthcare, and Logistics industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, problem solving, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Night Scales Admin
UPS
Louisville, KY
07.2021 - 11.2021
- Delegated tasks to support staff to organize and improve scales efficiency.
- Collaborated with Air Delivery and Shipping Departments to achieve consistent and on-time deliveries for hundreds of thousands of UPS customers worldwide.
- Timely and effectively weighed multiple shipments per night to ensure the safety of the flight crews and adherence to FAA regulations.
- Adhered to social distancing protocols and wore a mask or face shield
- Identified issues, analyzed information, and provided solutions to scale malfunctions and missing or damaged inventory.
- Carried out day-to-day duties accurately and efficiently
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Collaborated with team members to achieve target results
Customer Service Representative
Amazon Work From Home
Louisville, KY
05.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Experienced using multi-line VOIP call framework.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Consistently received 5/5 star ratings for Customer Service experience provided, going above and beyond what was required by my job to ensure customer satisfaction.
- Provided primary customer support to internal employee transfers and external customer inbound calls.
- Responded to customer requests for products, services, and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Effectively communicated with customers about account changes, new Amazon products or services, and potential subscription and/or service upgrades.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
No Degree - Nursing Practice
Galen College of Nursing
Louisville, KYSkills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Conflict resolution
- Basic math
- Active Listening
- Team Building
- Decision Making
- Written Communication
- Multitasking abilities
- Computer proficiency
Timeline
Night Scales Admin
UPS
07.2021 - 11.2021
Customer Service Representative
Amazon Work From Home
05.2020 - 12.2020
No Degree - Nursing Practice
Galen College of Nursing
Similar Profiles
Randy Antonio- OntiverosRandy Antonio- Ontiveros
Loader/Unloader at UpsLoader/Unloader at Ups
Isaiah MartinIsaiah Martin
Loading Associate at UPSLoading Associate at UPS
Saniya JuddSaniya Judd
Air Package Handler at UPSAir Package Handler at UPS