Jacob Vinton
Denver,CO
Summary
Driven Night Auditor highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
10
10
years of professional experience
Work History
Night Auditor
La Quinta Inn & Suites
Greenwood Village, CO
05.2021 - 02.2022
- Completed night audit for guest ledgers to close bank and cash registers, while reconciling issues quickly and marking discrepancies, maintaining 100% satisfaction rate with guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Looked over pending check-ins and payment processes to complete closing procedures
- Updated customer accounts with add-on room charges, minibar use and room service bills
Server
Melting Pot
Littleton, CO
03.2011 - 06.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns
Education
Medical Assistant Certification - Medical Assistant
Pima Medical Institute
Denver, CO04.2018
Skills
- Self-motivated professional
- Flexible & Adaptable
- Customer Service
- Conflict resolution
Accomplishments
Top wine salesman 2 years in a row at at the Melting Pot, a top 5 wine distributor in Colorado, earning 2 trips to Napa Valley in 2016 and 2017, where I was recognized by the 8 wineries I sold the most of for my sales performance.
Timeline
Night Auditor
La Quinta Inn & Suites
05.2021 - 02.2022
Server
Melting Pot
03.2011 - 06.2020
Medical Assistant Certification - Medical Assistant
Pima Medical Institute
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