Crystal Mercado-Alvizar
Detroit
Summary
dynamic medical assistant with extensive experience at Covenant Community Care, and at henry ford. specializing in patient intake and triage. Proven track record of improving quality through effective communication and reliable venipuncture skills. Strong commitment to HIPAA compliance while creating a compassionate environment for diverse patient populations. Bilingual proficiency enhances patient education and rapport.
Overview
1
1
year of professional experience
1
1
Certification
Work History
medical assistant
Henry Ford Hospital
Southfield
03.2026 - Current
- assisted providers with examinations and minor procedures, enhancing patient care quality and satisfaction.
- obtained vital signs and medical history from patients efficiently
- performed venipuncture and collected blood specimens for diagnostic testing
- documented patient information accurately in electronic medical records, supporting effective treatment decisions.
- scheduled appointments and managed patient flow, ensuring efficient clinic operations
- educated patients on medications, lab results, and follow up care, promoting adherence and informed decision-making.
- prepared and sanitized exam rooms between patient visits to ensure cleanliness
- maintained HIPAA compliance and ensured confidentiality of patient information
Medical Assistant
Covenant Community Care
Detroit
01.2025 - 03.2026
Education
High School Diploma -
SER YouthBuild Learning Academy
Detroit, MI06-2025
Skills
- patient intake and triage
Vital signs monitoring
- venipuncture and blood collection
- injection administration
Specimen processing
-infection control and sterile technique
-exam room preparation
Examination assistance
EHR documentation
-medical terminology proficiency
-appointment scheduling
-patient education and discharge instruction
Pediatric and geriatric care
Multitasking in clinics
-team collaboration skills
Communication and rapport
-reliability and punctuality
Bedside manner
Certification
- certified phlebotomy technician
medical assistant trained at phlebotomy express training program/ working towards getting certified.
BLS/CPR
completed CNA training program
Timeline
medical assistant
Henry Ford Hospital
03.2026 - Current
Medical Assistant
Covenant Community Care
01.2025 - 03.2026
High School Diploma -
SER YouthBuild Learning Academy