CRYSTAL L. MILLER
Decatur,GA
Summary
Experienced and professional Medical Assistant Instructor with expertise in classroom and lab settings, ready to transition into the role of an Allied Health Director. Recognized for enhancing patient care processes and providing effective support to medical staff. Demonstrated success in promoting team collaboration and achieving results, while remaining adaptable to changing requirements. Proficient in patient communication and well-versed in a variety of medical procedures.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant Instructor/ Clinical Coordinator
Atlanta Technical College
07.2019 - Current
- Maintain student engagement and program retention by offering quality education and support for unique needs for 15 or more students.
- Guide and mentor students to fully develop abilities and knowledge in course plans.
- Help students develop technical and soft skills necessary for successful medical assistant work.
- Advise students one-on-one to help with educational and career planning decisions.
- Deliver education in line with governmental, accreditation and institutional policies and procedures.
- Apply variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Plan and conducted activities for balanced program of instruction, demonstration, and work time, providing students with opportunities to observe, question and investigate.
- Prepare course objectives to follow school's curriculum standards established by school, state, and accreditation agency.
- Evaluate students' performance and issue progress reports.
- Worked closely with team members to deliver project requirements, develop solutions, and meet guidelines
Remote Online Medical Assistant Instructor
Stepful, Inc.
01.2023 - 01.2024
- Communicated regularly with students over email, phone calls and other community tools including Slack and Front
- Provide ongoing support, trouble-shoot issues, prepare and plan for future modules
- Created engaging online instruction materials to educate students on various medical terminology concepts.
- Utilized advanced healthcare technology to enhance interactive learning tools and improve student engagement.
- Managed virtual classroom effectively to ensure seamless communication and collaboration among students.
- Demonstrated proficiency in patient care skills through hands-on training and practical application.
Medical Assistant
Laureate Medical Group, Northside Hospital
01.2018 - 01.2019
- Gathered information related to current office visits and patient’s medical history.
- Monitored and recorded vital signs.
- Maintain patient medical record and documents care provided according to organizational policies.
- Transcribed orders, print lab reports, and provide print reports and provide reports to physicians and advanced nurse practitioners for review.
- Maintained a clean safe work environment.
Medical Assistant
Emory University Hospital
01.2017 - 01.2018
- Performed assigned patient care and observation duties under the direction of a licensed provider, RN, or LPN.
- Responsible for performing routine and more complex clinical duties to include, but not limited to, taking vital signs, administering a limited profile of medications per The Emory Clinic approved policy, performing simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms in an outpatient care setting.
- Promoted a supportive and healing environment to enhance customer and staff satisfaction.
- Responsible for some administrative duties in support of patients and practice operations including patient check in/out, responding to patient requests, reinforcing patient and family education, and visitor/telephone reception.
- Maintained patients' charts and records data, ensuring proper identification, documentation, routing, and confidentiality.
- Maintained a clean and healthy environment in compliance with Universal Precaution guidelines and safety standards.
- Orders, verifies, and stores unit supplies.
Medical Assistant/Patient Access Specialist
Gwinnett Medical Center
01.2014 - 01.2017
- Collected and validate patient demographic and insurance information, obtain health and financial information from patients at the time of visit
- Responded to patient concerns and inquiries professionally
- Performed EKGs, lab draw, vital signs
- Assisted patients into exam rooms and obtain medical history
- Gathered instruments and assist physician as needed with procedures
- Ordered labs, CT, MRI and obtain prior authorizations for procedures or medication
Mental Health Tech
Dekalb Community Service Board
01.2013 - 01.2014
- Provided 1:1 individualized direct care or other support services as needed for adults with developmental disabilities in a community setting or facility
- Instructed and advised clients on daily living skills
- Counseled individuals and reported behavioral problems, resolution of minor problems
- Participated in case management reviews, consulted with the team to evaluate the individuals needs and planned for continuing services.
Respite Care Technician
Easter Seals West Georgia
01.2012 - 01.2013
- Provided wound management, medication administration, bathing, toileting, and ambulance assistance
- Planed and implement appropriate activities to promote social, cognitive, emotional, physical, language and literacy development for children with disabilities
- Developed personalized interaction and teaching techniques to accommodate patients’ special needs and maximize their well-being and progress while in respite care
Dialysis Patient Care Tech
Dialysis Clinic Inc.
01.2009 - 01.2010
- Set-up and operated hemodialysis machine to provide dialysis treatment
- Inspected equipment settings, including pressures, conductivity, and temperature to ensure safety standard conformance
- Accurately obtained patients’ pre and post dialysis vital signs and weight
- Calculated accurate fluid removal and replacement fluid to achieve proper dialysis treatment for patients
- Initiated hemodialysis by using strict aseptic technique to access the patients’ venous and arterial ports
OB/GYN Nurse Assistant
Carl R. Darnell Army Medical Center
01.2007 - 01.2009
- Assembled equipment and instruments for routine and complex exams, procedures, and minor surgeries
- Assisted doctors in endometrial biopsies, IUDs, pap smears, and LEEP procedures while maintaining sterility
- Accurately obtained patients’ vital signs and urine by straight cath, as well as performed routine urine screenings and enemas
- Sterilized instruments and prepared lab specimens
- Coordinated hospital and clinic admissions
Med/Surg, Clinic Nurse Assistant
Tripler Army Medical Center
01.2004 - 01.2007
- Provided wound management and dressing changes
- Monitored patients on telemetry monitors for irregularity
- Recognized changes associated with surgery and the healing process and took appropriate action
- Obtained patients’ vital signs, weight, nutritional intake, and urine output
- Facilitated eye exams, EKGs, pap smears, pelvic exams and ear irrigations
Education
Master of Science - Healthcare Administration
Strayer University
Lithonia, GA07-2025
Bachelor of Health Science Administration - undefined
Purdue University Global
Medical Assistant - undefined
American Association of Medical Assistants (AAMA)
Skills
- Leadership Development
- Problem resolution
- Insurance billing
- Organization
- Customer Service
- Team Building
- Planning and coordination
- Clinical Documentation
- Clinical leadership
- HIPAA compliance
Certification
CPR and BLS Certified
Timeline
Remote Online Medical Assistant Instructor
Stepful, Inc.
01.2023 - 01.2024
Lead Medical Assistant Instructor/ Clinical Coordinator
Atlanta Technical College
07.2019 - Current
Medical Assistant
Laureate Medical Group, Northside Hospital
01.2018 - 01.2019
Medical Assistant
Emory University Hospital
01.2017 - 01.2018
Medical Assistant/Patient Access Specialist
Gwinnett Medical Center
01.2014 - 01.2017
Mental Health Tech
Dekalb Community Service Board
01.2013 - 01.2014
Respite Care Technician
Easter Seals West Georgia
01.2012 - 01.2013
Dialysis Patient Care Tech
Dialysis Clinic Inc.
01.2009 - 01.2010
OB/GYN Nurse Assistant
Carl R. Darnell Army Medical Center
01.2007 - 01.2009
Med/Surg, Clinic Nurse Assistant
Tripler Army Medical Center
01.2004 - 01.2007
Bachelor of Health Science Administration - undefined
Purdue University Global
Medical Assistant - undefined
American Association of Medical Assistants (AAMA)
Master of Science - Healthcare Administration
Strayer University
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