Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Crystal Mister

Oak Lawn,IL

Summary

Retail Manager with 10+ years' experience managing store operations including the training and development of various store leaders. Dedicated to the guidance and motivational growth of employees' knowledge of business operations. Demonstrated history of building positive rapport with team and achieving identifiable results. .

Overview

12
12
years of professional experience

Work History

Academy Coach

Walmart
07.2022 - Current
  • Delivered world class facilitation and training to specialty area associates, hourly supervisors, and salaried leaders via Zoom or in person
  • Delivered world class facilitation to Community members for basic life skills classes such as career growth, personal finance, or technology
  • Facilitated development of Front-end leaders to uphold company standards and deliver exceptional customer service.
  • Spoke in front of groups and facilitated activities and interactive discussions.
  • Established practices to motivate participants with accurate feedback and positive reinforcement.
  • Increased average class assessment scores by 10%.

Front-End Coach

Walmart
10.2020 - 07.2022
  • Oversee all Front-end operations, Cash Management and in stock of Front-end merchandise and compliance
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Increased Front end associate engagement by 8%
  • Created plans to improve customer satisfaction on Front end
  • Managed staffing, and scheduling for Front-end, including hiring and development
  • Performed compliance audits of money services to ensure all processes are up to standard.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies and inventory shrinkage.

Assistant Manager

Walmart
07.2011 - 10.2020
  • Assisted in training and developing other newly promoted Assistant Managers to run their areas of business
  • Interviewed job candidates and made staffing decisions
  • Hired, trained, and evaluated associates in customer service and merchandising
  • Controlled inventory levels and monitored sales trends
  • Planned and led diversity events for store
  • Reviewed profit and loss performance reports
  • Engaged with customers and associates in sincere and friendly manner.
  • Reduced manual orders by 25% while still maintaining product availability.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Created employee schedules to align coverage with forecasted demands.

Education

Bachelor of Science - Business Management And Leadership

Bellevue University
Bellevue, NE
12.2021

Skills

  • Progress Reports and Check-Ins
  • Encouraging and Motivating Students
  • Curriculum Review and Lesson Preparation
  • Analytical and Critical Thinking
  • Constructive Feedback
  • Problem Identification
  • Organization and Planning Skills
  • Administration and Reporting
  • Customer Service and Satisfaction
  • Strategic Planning
  • Retail Operations Management
  • Performance Tracking and Evaluations
  • Time Management
  • Shrinkage Prevention
  • Staff Management
  • Hiring and Training
  • Financial Management
  • Scheduling and Coordinating
  • Operational Excellence
  • Team Motivation
  • Cost Control
  • Overseeing Employees
  • Merchandising
  • Operational Efficiency and Safety
  • Critical Thinking
  • Multitasking Abilities
  • Attention to Detail

Affiliations

Omega Nu Lambda - Xi Chapter

Timeline

Academy Coach

Walmart
07.2022 - Current

Front-End Coach

Walmart
10.2020 - 07.2022

Assistant Manager

Walmart
07.2011 - 10.2020

Bachelor of Science - Business Management And Leadership

Bellevue University

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Crystal Mister