CRYSTAL M. MERCEDES
In/crystalmmercedes
Summary
Expert in administrative operations with over 15 years of experience, created a time-off system utilized by more than 1000 employees. Directed communications for a team of 800, enhancing information flow and employee engagement. Organized events for 2000+ participants, reflecting strong logistical and planning skills.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Community Manager & Site Administrator
BAE Systems
12.2024 - Current
- Create daily, weekly, and monthly internal communications and visual assets (infographics, banners, newsletter) for 800 employees across 2 business centers.
- Revamped site newsletter from a static Word document to a digitized, visually engaging format, improving readability and user experience.
- Coordinated logistics for 15 internal events per year and managed cross-functional communications.
- Liaised with executives and teams to streamline workflows and maintain organized digital and physical records; updated vendor/client records and reconciled information across systems.
Executive Assistant | Newsroom Admin | Data Desk
NBC Universal, CNBC
03.2016 - 11.2024
- Built and launched a time-off tracker used across two largest departments (1,000+ employees), improving processing efficiency.
- Managed high-volume calendars, triaged executive communications, and coordinated travel logistics for 5 executives.
- Performed newsroom administrative duties: onboarding, technical troubleshooting, and seat allocations.
- Supported the data desk by cleaning market data and producing data graphics published on CNBC.com and as “Chart of the Day” on Instagram using Excel, Tableau, Flourish, Datawrapper.
- Prepared agendas, minutes, and action trackers for recurring cross-functional meetings and maintained confidential records.
Director of First Impressions / Events (Volunteer)
Transform Church
Rutherford, NJ
01.2021 - 08.2024
- Operations lead for up to 10 large-scale events annually (2,000+ attendees).
- Grew volunteer leadership and team size by ~50% and increased member engagement by 30%; expanded Sunday team participation from 2–3 people to ~10 people per team.
- Coordinated volunteer schedules, event logistics, vendor payments, and budgeting/reconciliation for community events.
Administrative Assistant
Rollins
Woodland Park, NJ
2011 - 2017
- Managed site accounts payable and payroll processing for commission-based employees using QuickBooks and internal CRMs.
- Assisted branch manager with commission processing and reconciled commission discrepancies and vendor invoices.
- Maintained accounts records, handled vendor communications, and supported month-end reconciliation.
Education
B.S. - Business Management (Human Resources Concentration)
American Intercontinental University
Virginia Beach, VA01-2019
Graphic Design Certificate -
General Assembly
New York, NY01-2019
Skills
Top Career Highlights
- Built a scalable time-off tracker used across 1,000 employees, reducing processing time by 90%
- Revamped and digitized site newsletter; produce daily/weekly/monthly communications and graphics for 800 employees across 2 business centers
- Managed operations and logistics for large-scale events (up to 2,000 attendees); grew volunteer leadership by ~50%
Skills
Operations & Process Improvement • AP/AR & Payroll • Communications & Visual Design • Data Cleaning & Reconciliation • Calendar Management • Excel (pivot tables, VLOOKUP/INDEX-MATCH) • Tableau, Flourish, Datawrapper • QuickBooks, internal CRMs • Google Workspace / Microsoft 365 • Slack, Zoom
Certification
- Foundations of Project Management
- Excel
- Graphic & Visual Arts
Awards
Led development & deployment of a new time-off management system for the two largest departments at CNBC, improving efficiency and transparency.
Timeline
Community Manager & Site Administrator
BAE Systems
12.2024 - Current
Director of First Impressions / Events (Volunteer)
Transform Church
01.2021 - 08.2024
Executive Assistant | Newsroom Admin | Data Desk
NBC Universal, CNBC
03.2016 - 11.2024
Administrative Assistant
Rollins
2011 - 2017
B.S. - Business Management (Human Resources Concentration)
American Intercontinental University
Graphic Design Certificate -
General Assembly