Crystal Mojica

• Created and managed specification books for high-end hospitality, residential, and private projects.
• Coordinated material procurement, ensuring compliance with design requirements and brand standards.
• Compiled fire certification documentation for hotel projects, ensuring adherence to safety regulations.
• Worked closely with the Vice President of Design to select materials, finishes, and accessories for luxury spaces.

• Created and managed specification books for high-end hospitality, residential, and private projects.
• Coordinated material procurement, ensuring compliance with design requirements and brand standards.
• Compiled fire certification documentation for hotel projects, ensuring adherence to safety regulations.
• Worked closely with the Vice President of Design to select materials, finishes, and accessories for luxury spaces.
• Provided design input and material specifications for personal luxury penthouses and private residences.
Key Projects:
• Fontainebleau Las Vegas “Developed specification books and selected accessories for the luxury hotel.
• SeaGlass, Jupiter “Developed specification books and selected accessories for a brand-new residential high-rise project.
• Fontainebleau Miami Beach “ Contributed to specification documentation and procurement processes.
• JW Marriott Turnberry “Assisted the designer in sourcing and specifying materials for renovations.
• Luxury Penthouses & Private Residences “Assisted the designer in sourcing and specifying materials for renovations.

• Resolve customer service issues and address guest complaints that are outside of the rep's scope of work
• Oversee daily operations and assure guest satisfaction through the use of comps and bonus play rewards when deemed necessary
• Perform daily promotions and assure that reps have done all of their proper paperwork associated with guests and promotions
• Maintain records of promotions and daily activities digitally and physically
• Send reports to management at the end of every shift documenting any issues as well as reporting anything else related to the department that management should be aware of
• Promoted players' club by walking casino floor and signing up new guests.
• Conducted regular audits of member accounts to detect fraud or discrepancies in records.
• Assisted in resolving any disputes between customers related to their accounts or points balances.
• Evaluated employee performance regularly and provided constructive feedback for improvement.
• Answered patron questions about gaming machine functionality and explained how to properly use devices.
• Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
• Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
• Assisted with training new employees on Players Club procedures including point tracking, redemption processes, and membership benefits.

• Register customers in the customer rewards database (verify valid ID, input contact information, issue rewards cards)
• Provide information on current and upcoming promotions as well as informing the customer of their status in those promotions
• Verify information entered is correct and free of typographical errors

• Manage and maintain parts database and isolate out of stock items needing to be reordered and execute those orders
• Schedule staff to manage efficient unloading and stocking of deliveries, manage customer placed orders requiring transfer of parts between locations