CRYSTAL MONTES
Davenport
Summary
Resourceful Manager trained in resolution of critical issues within time-sensitive environments, with a successful track record of building and maintaining high-performing teams. A highly organized, energetic, and passionate leader; with a constant focus on process improvement. Proven history of motivating staff to work together to achieve and exceed targets. Complete with over 15 successful years in customer service and sales.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Merchandise Manager
Dollar Tree
Kissimmee, FL
06.2025 - 07.2026
- Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Operations Coordinator
Dell Technologies
Tampa, FL
06.2024 - 03.2025
- Responsible for ensuring that all departments are running smoothly. Plan purchases, negotiate contracts and coordinate budgeting to make sure business continues as usual with minimal downtime or interruption from one department's workflow.
Property Caretaker
Vacasa
Davenport, FL
03.2023 - Current
- Managed and maintained 55+ properties.
- Managed damage claims for owners; contacted vendors for repairs, got quotes from vendors, shared quotes with property owners, organized vacation rental maintenance once the owner approved, made sure everything was fixed appropriately and submitted invoices.
- Tracked tasks, work orders, and claims using a computerized system and emails.
- Ensured that cleaning and maintenance teams upkeep properties per Vacasa standards.
Team Leader
ModWash
Davenport, FL
08.2022 - 02.2023
- Maintain the on-site equipment and troubleshoot
- Continuously seek ways to improve the business
- Oversee the productivity, breaks, and safety of all employees
- Own all opening and closing responsibilities
- Ensure compliance with legal requirements and company policies
Night Operations Manager
Lowe's
Clermont, FL
08.2020 - 02.2022
- Remove barriers, address inefficiencies, and enable stocking crew
- Monitor use of store power equipment and coaching employees on safe behaviors and lifting techniques
Store Manager
Sprint by Wireless Lifestyle
Canovanas, Puerto Rico
08.2017 - 07.2020
- Assign tasks to associates
- Access skill levels and coach to maximize team performance.
- Recruited, hired, training qualified candidates to fill open positions.
- Successfully increased employee retention with a positive work environment.
- Led the team on strategies to increase sales to meet company goals and objectives.
Store Manager
Claro
San Juan, Puerto Rico
10.2014 - 06.2017
- Delegated daily tasks to team members to optimize group productivity
- Managed inbound and outbound calls to respond to inquiries and resolve issues
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Tracked monthly sales to generate reports for business development planning.
Facility Manager
Optimus Care
Cidra, Puerto Rico
03.2008 - 10.2015
- Evaluated staff performance.
- Followed care plans and directions to administer medications.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Recognized emergencies and notified appropriate contacts, including paramedics and family members. Reviewed cases with nurses to improve care.
Education
Associate Degree - Secretarial Studies And Office Administration
Ana G Mendez University
Carolina, PR11-2007
Skills
- Customer invoicing
- Staff supervision
- Merchandise presentation
- Inventory management
- Pricing strategy
- Seasonal planning
- Maintaining stock levels
- Product pricing
- Inventory control
- Stockroom organization
- Goals and performance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandise Manager
Dollar Tree
06.2025 - 07.2026
Operations Coordinator
Dell Technologies
06.2024 - 03.2025
Property Caretaker
Vacasa
03.2023 - Current
Team Leader
ModWash
08.2022 - 02.2023
Night Operations Manager
Lowe's
08.2020 - 02.2022
Store Manager
Sprint by Wireless Lifestyle
08.2017 - 07.2020
Store Manager
Claro
10.2014 - 06.2017
Facility Manager
Optimus Care
03.2008 - 10.2015
Associate Degree - Secretarial Studies And Office Administration
Ana G Mendez University