Crystal Moore
Sterling Heights,MI
Summary
Experienced Clinic Manager with extensive experience at Michigan HealthCare Professionals, excelling in ICD/CPT coding and financial management. Proven track record in enhancing patient care quality and staff efficiency. Adept at regulatory compliance and patient scheduling, fostering a collaborative environment to resolve concerns and improve health outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinic Manager/ Inpatient-Outpatient Medical Biller
Michigan HealthCare Professionals- Nephrology
Royal Oak, MI
11.2022 - Current
- Supervise daily office activities to enhance efficiency in patient care provision.
- Collect payments for medical services rendered, maintaining accurate financial records.
- Execute precise ICD/CPT coding with modifiers for inpatient and outpatient procedures.
- Obtain prior authorizations for treatments using appropriate ICD 10/CPT codes.
- Review patient medical records to ensure accurate coding and compliance.
- Manage staff scheduling, hiring, onboarding, and releasing personnel as needed.
- Collaborate with physicians and nursing staff to enhance patient care quality.
- Investigate and resolved patient concerns related to clinical services.
Sleep Clinic Lead
Henry Ford Hospital
Sterling Heights , MI
08.2021 - 06.2024
- Successfully launched new clinical location, enhancing patient access to services.
- Onboarded and trained incoming medical assistant for effective team integration.
- Educated patients on CPAP usage to improve adherence and health outcomes.
- Set up and guided patients through at-home sleep study procedures.
- Reviewed and downloaded results from at-home sleep studies for analysis.
- Contacted patients for appointment reminders to ensure follow-up care.
- Communicated detailed application process for CPAP usage monitoring.
- Forwarded home sleep test results to appropriate physician for timely review.
Medical Assistant/Emergency Department Tech
Henry Ford Health/ Best Choice
Sterling Heights, MI
08.2021 - 06.2024
- Executed minor procedures including splints, catheter placement, and ear irrigation.
- Maintained cleanliness and stocked supplies in patient rooms to ensure readiness.
- Assisted with charting to ensure accurate and timely documentation.
- Collected routine laboratory specimens, including phlebotomy and urinalysis.
- Enforced standard health care regulatory requirements to maintain compliance.
- Operated emergency medical equipment to support critical patient needs.
- Monitored and recorded activities of psych patients during bedside care.
- Exhibit poise during emergency scenarios
Lead Medical Assistant
Michigan Kidney Consultants
Royal Oak, MI
12.2014 - 08.2021
- Greeted and directed patients with professionalism and respect.
- Accurately obtained and inputted demographics for appointment scheduling.
- Requested medical records for physician evaluation.
- Maintained multiple phone lines, following emergency case protocols.
- Processed prescriptions for medications and medical supplies.
- Communicated with pharmacies regarding oral prescriptions.
- Redirected customers to appropriate assistance when necessary.
- Collected copays, deductibles, and coinsurance while verifying active insurance.
Front Office Medical Assistant
Children's Hospital of Michigan
Detroit, MI
07.2013 - 12.2014
- Organized appointment scheduling for new and returning patients with designated physicians.
- Rescheduled clinic visits by tracking no-show appointments effectively.
- Implemented follow-up requests per physician orders to ensure consistent patient care.
- Oversaw weekly schedule for chart preparation to optimize workflow efficiency.
- Entered and maintained billing charges in EMR system for clinic services provided.
- Acquired vital signs and prepared patients for diagnostic procedures like stress tests and echocardiograms.
- Performed blood draws as needed while ensuring exam rooms remained stocked and sanitized.
Medical Assistant
My Second Home Pediatrics
Bingham Farms, MI
08.2011 - 07.2013
- Assisted with patient care management, including general exams and treatment preparations.
- Measured height, weight, blood pressure, and vital signs for accurate health assessments.
- Administered injections and documented injection details, including location and vaccination specifics.
- Conducted hearing and vision tests to identify potential abnormalities.
- Performed blood draws for outpatient lab tests to support diagnostic processes.
- Tested and recorded hemoglobin and lead levels to monitor patient health.
- Maintained sterile conditions and processed instruments for optimal patient care.
Education
Medical Assistant
Carnegie Institute
Troy, MI 12-2010
High School Diploma -
Crockett Technical High School
Detroit, MI06-2004
Some College (No Degree) - Nursing
Florida Memorial University
Miami, FLSkills
- ICD coding
- CPT coding
- Financial management
- Patient scheduling
- Staff management
- Regulatory compliance
Accomplishments
- 2022 Launch of MHP Nephrology
- 2021 Henry Ford Sleep Clinic "Employee of the Month"
- 2022 Launch new Sleep Clinic location
- 2018 Michigan Kidney Consultants "Employee of the Year"
Certification
- Carnegie Institute Medical Assistant Certificate
References
References available upon request.
Timeline
Clinic Manager/ Inpatient-Outpatient Medical Biller
Michigan HealthCare Professionals- Nephrology
11.2022 - Current
Sleep Clinic Lead
Henry Ford Hospital
08.2021 - 06.2024
Medical Assistant/Emergency Department Tech
Henry Ford Health/ Best Choice
08.2021 - 06.2024
Lead Medical Assistant
Michigan Kidney Consultants
12.2014 - 08.2021
Front Office Medical Assistant
Children's Hospital of Michigan
07.2013 - 12.2014
Medical Assistant
My Second Home Pediatrics
08.2011 - 07.2013
Medical Assistant
Carnegie Institute
High School Diploma -
Crockett Technical High School
Some College (No Degree) - Nursing
Florida Memorial University
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