Crystal Muetzel
Parma,OH
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
23
23
years of professional experience
Work History
Store Manager
Dollar Tree
11.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Store Manager
Dollar General
10.2021 - 11.2022
- Ensure great customer service by building rapport with customers,
- Provide a safe & clean environment,
- Hire & train team members while implementing cross training.
- Maintain proper inventory level
- Handle administrative tasks.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Night Manager
Marathon Gas Station
11.2012 - 03.2017
- Ensure good customer service.
- Maintain a safe work environment.
- Ensure cleanliness of the store.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Assisted in the training of new hires, providing coaching in customer service skills, company protocols, and standards of excellence.
Assistant Manager
Walgreens Drug Store
09.2005 - 12.2011
- Ensure good customer service.
- Maintain a safe work environment.
- Cross-training.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Senior Beauty Advisor
Walgreens Drug Store
10.2001 - 06.2005
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
Education
Bachelor's Degree - Business Management
Indian Tech University
Fort Wayne, IN10.2023
Associate's Degree - Accounting
Indiana Tech University
Fort Wayne, IN10.2023
Skills
- Customer Service
- Lifelong Learner
- Problem-Solving
- Dependable and reliable
- Team motivation
- Time Management
- Multitasking and Organization
- Strong multi-tasking
- Strategic Planning
- Goal Setting
Timeline
Store Manager
Dollar Tree
11.2022 - Current
Store Manager
Dollar General
10.2021 - 11.2022
Night Manager
Marathon Gas Station
11.2012 - 03.2017
Assistant Manager
Walgreens Drug Store
09.2005 - 12.2011
Senior Beauty Advisor
Walgreens Drug Store
10.2001 - 06.2005
Bachelor's Degree - Business Management
Indian Tech University
Associate's Degree - Accounting
Indiana Tech University
Similar Profiles
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Alexis JenkinsAlexis Jenkins
Assistant Manager at Family Dollar/ Dollar TreeAssistant Manager at Family Dollar/ Dollar Tree
Jadon EdwardsJadon Edwards
Bulk Order Filler at Dollar Tree and Family Dollar Distribution CenterBulk Order Filler at Dollar Tree and Family Dollar Distribution Center
Camaly GuerraCamaly Guerra
Intern Hairstylist at Always In Style SalonIntern Hairstylist at Always In Style Salon