Crystal Murphy
Lawrenceville,GA
Summary
Human Resource Professional
Resourceful Educational Director known for high productivity and efficient task completion. Skilled in curriculum development, staff training, and educational technology implementation. Excels in communication, leadership, and problem-solving to enhance educational programs and staff performance. Committed to fostering an environment of continuous improvement and innovation in educational settings.
Overview
17
17
years of professional experience
Work History
Educational Director
Cedars Preschool
10.2023 - Current
- Develop and implement the school's strategic plan.
- Oversee the daily operations of the school.
- Ensure compliance with educational standards and regulations.
- Manage the school budget and allocate resources effectively
- Recruit, train, and supervise staff.
- Develop and implement the curriculum.
- Promote a positive and inclusive school culture.
- Build strong relationships with parents, teachers, and the community.
- Monitor and evaluate the performance of staff and students.
- Ensure the safety and well-being of all students and staff.
- Represent the school in the community.
- Build partnerships with other educational institutions and organizations.
- Foster a culture of continuous improvement.
- Implement policies and procedures to support the school's mission and goals.
- Address and resolve any issues or conflicts that arise.
- Ensure effective communication within the school and with external stakeholders.
- Promote professional development opportunities for staff.
- Oversee the maintenance and improvement of school facilities.
- Lead efforts to improve student outcomes.
- Ensure the school is prepared for inspections and audits.
Night Time Supervisor
Haven Memory Care
Athens , GA
12.2021 - 10.2023
- Pass medications according to physician orders and in accordance with facility policy. Administer accurately and timely.Oversee the night staff
- Record medications administered in the resident’s record.
- Notify pharmacy (or family when applicable) when medications need to be refilled.
- Maintain a clean and organized medication cart and medication room.
- Monitor and report any/all side effects of medications to the Supervisor.
- Obtain/provide shift report. Record sufficient information related to medication administration to implement accurate changes to medication orders.
- Follow comprehensive care plans related to medication administration based on each resident’s needs and his/her comprehensive assessment as assigned.
- Participate in in-service education programs as assigned.
- Follow facility Residents’ Rights policies and procedures at all times.
- Promptly report changes in resident condition to the Supervisor.
- Observe all facility safety policies and procedures. Follow written and oral directions.
- Report for work in a clean, neat uniform and consistently present an appropriate professional appearance. Report for work as scheduled and consistently demonstrate dependability and punctuality.
- Assume accountability for data contained in the employee handbook.
- Perform all duties assigned in an effective, cooperative, timely and professional manner.
- Follow infection control procedures.
- Be responsible for the safety of residents under his/her supervision.
- Observe all facility policies and procedures.
- Agree not to disclose assigned user ID and password for accessing resident/facility information. Promptly report suspected or known violations of such disclosure to the Supervisor.
- Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Supervisor.
- Ensure that department computer workstations are properly logged off or the password protected screen-saver activates within established facility policy guidelines.
- Report any known or suspected unauthorized attempt to access facility’s information system.
- Report all accidents/incidents to Supervisor no matter how minor they may be. Report such occurrences on the shift in which they occur.
- Consistently work cooperatively with residents, nursing staff, physicians, families, consultant personnel, community agencies and ancillary service providers.
- Assist new employees in following established facility policies and procedures.
- Maintain confidentiality of resident and facility information.
- Report suspected resident abuse immediately to the Supervisor.
- Complete a certain number of annual hours on in-service programs as designated by state regulations.
Front Desk Agent
La Quinta Hotel
01.2019 - 12.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Human Resource Generalist
Belfor Property Restoration
01.2014 - 06.2018
- Administers various human resource plans and procedures for all companies; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies and procedures manual
- Participates in developing department goals, and objectives
- Conducts recruitment effort for all exempt and nonexempt personnel, students and temporary employees
- Process new –employee paperwork through TALEO
- Conducts new-employee orientations, parking pass request, and new employee badge
- Handles employee relations counseling, outplacement counseling and exit interviewing
- Handles the day to day unemployment
- Participates in administrative staff meetings and attends other meetings and seminars
- Takes care of the employee suggestion box, assists in decisions and results of department in relation to established goals
- Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed
- Maintains compliance with federal, state and local employment regulations
- Process the day to day terminations
Guest Relations
The Detroit Zoological Society
04.2008 - 11.2012
- Provided general information to guest, answered questions, and provided directions
- Collected cash and credit card payments for admission tickets while performing assigned clerical duties
- Interacted with guests courteously and professional to enhance their visiting experience
- Demonstrated the proven ability to interact with large volumes of guests in a fast paced environment
- Monitored on site activities and ensured company rules and regulations are followed
- Maintained confidentiality of personal and financial information while providing high quality administrative support
- Established long lasting relationships with senior management personnel and community sponsors
- Trained new employees on policies and procedures as required
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO08-2022
Diploma -
Murray Wright High School
06-2005
Skills
- Educational leadership
- Multicultural education
- Academic advising
- Multitasking Abilities
- Student Recruitment
- Counseling techniques
- Personnel Management
- Classroom Management
- Professionalism
- Conflict Resolution
- Leadership training
- Policy Development
- Student Counseling
- Quality Assurance
- Problem-solving abilities
- Team building
- Communication Skills
- Professional ethics
- Performance Evaluation
- Reliability
- Adaptability
Timeline
Educational Director
Cedars Preschool
10.2023 - Current
Night Time Supervisor
Haven Memory Care
12.2021 - 10.2023
Front Desk Agent
La Quinta Hotel
01.2019 - 12.2021
Human Resource Generalist
Belfor Property Restoration
01.2014 - 06.2018
Guest Relations
The Detroit Zoological Society
04.2008 - 11.2012
Bachelor of Science - Criminal Justice
Colorado Technical University
Diploma -
Murray Wright High School