Crystal Navarro
Austin,US
Summary
Crystal Navarro is an experienced professional based in Austin, TX, with a diverse background in defect control analysis, commercial insurance, insurance billing, hospital registration, and retail management. Authorized to work in the US for any employer, Crystal demonstrates excellent communication skills, bilingual proficiency in Spanish, and a dedication to exceeding customer expectations.
Overview
14
14
years of professional experience
Work History
Defect Control Analyst
Samsung Semiconductor Inc
11.2022 - 08.2024
- Examine wafers to make a determination of defects
- Adapt to changing business needs, conditions and work responsibilities
- Dedicated to meeting and surpassing expectations and requirements of internal and external customers
- Makes timely, informed decisions that take into account facts, goals, constraints, and risks
Commercial Insurance Specialist
Progressive
10.2019 - 11.2021
- Inform and educate clients about policy coverage to fulfill needs
- Review policies and endorsements, correct any necessary mistakes from the carrier, and ensure documents are sent to the client on a timely basis
- Assistant manager with team meetings on work-related goals
- Supervise team members on my team
Insurance Billing Specialist Trainer
Natera, Inc
06.2017 - 05.2019
- Train and supervise a team of employees
- Give full company revenue presentations to all upper management
- Keep up to date with company policies and health regulations
- Performs physician credentialing actions
- Maintains library of information/tools related to documentation guidelines and coding
- Coordinates team schedules with consideration of company goals and employee's satisfaction
Registration Specialist Lead
Baylor Hospital
06.2015 - 05.2017
- Process, review and evaluate all ER registrations and admissions paperwork
- Route admission forms to appropriate areas within the hospital
- Direct/escort patients to different areas of the hospital
- Answer phones, make appointments and maintain patient files
Night Shift Manager
Braum's Ice Cream and Dairy Stores
01.2013 - 07.2013
- Assign employees with duties
- Assist with customer complaints
- Supervise Team with projects and daily goals
- Suggest sales training programs and techniques
- Analyze consumer behavior and adjust product positioning
Assistant Manager
Sonic Drive
04.2010 - 01.2013
- Assist Store Manager in planning and implementing strategies to increase sales, work productivity, and customer service
- Coach and support new and existing Sales Associates
- Handle complaints from customers
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functional and presentable
Education
College -
North Lake College
Skills
- TYPING
- EXCELLENT COMMUNICATION SKILLS
- BILINGUAL
- FAST LEARNER
- MICROSOFT OFFICE
- Outlook
Timeline
Defect Control Analyst
Samsung Semiconductor Inc
11.2022 - 08.2024
Commercial Insurance Specialist
Progressive
10.2019 - 11.2021
Insurance Billing Specialist Trainer
Natera, Inc
06.2017 - 05.2019
Registration Specialist Lead
Baylor Hospital
06.2015 - 05.2017
Night Shift Manager
Braum's Ice Cream and Dairy Stores
01.2013 - 07.2013
Assistant Manager
Sonic Drive
04.2010 - 01.2013
College -
North Lake College
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