Crystal Nicholson
Ft. Pierce,FL
Summary
Season manager seeking a General Manager position where I can fully apply my leadership style, decision making skills, and enthusiastic approach to business. I have over 20 years retail experience managing all aspects of sales, staffing, and operations. Dedicated hands-on manager looking to advance and expand my knowledge within a growing company.
Overview
35
35
years of professional experience
Work History
General Manager
Habitat for Humanity
Delray Beach, FL
07.2023 - Current
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delegated work to staff, setting priorities and goals.
General Manager
Tuesday Morning
01.2017 - Current
- Fully accountable for the day to day operations of the store including; managing controllable expenses to budget, associate hiring and scheduling functions, merchandise presentation, restocking, proper documentation of receipts and stockroom organization of inbound freight, maintain controls of cash handling and other point of sale transactions, supervising, directing and training all store personnel on corporate guidelines and directives, maintain responsibility for inventory control, payroll record documentation, loss prevention store safety, district team leader, help with training new manager, oversee inventories, travel throughout the district, point of contact for troubleshooting, open and close up to 5 stores, assisted and provided coverage for 10 stores, merchandise store by category and by corporate directives, motivate and coach associates
General Manager
HHgregg Appliances Inc.
Plantation/Sawgrass, FL
01.2015 - 01.2017
- Oversaw all operations, sales, and staffing of 25 associates in a store grossing over $18 million a year, results driven with a great track record for customer service, sales, and operational efficiency, ensure entire store is merchandised per corporate Planograms, and execute all promotional strategy changes, observe sales managers are following the selling process, customer interaction, product training, coaching, and development of associates, responsible for all inventory and operations related to back-and-front-end processes, merchandising standards and inventory management, responsible for hiring and leading a strong customer service mindset team to assist all customers wants and needs, follow and actively teach all policies and procedures regarding safety and cash handling
Store Sales Manager
HHgregg Appliances Inc.
Aventura/Fort Lauderdale, FL
01.2011 - 01.2014
- Oversaw Electronics and Appliance department totaling 15 associates, ensure associates follow the greeting process by actively engaging with customers, while also providing live feedback and coaching when necessary, responsible for training compliance of 100% weekly, and staying up-to-date with all technology and product information, keep up-to-date on stock levels and current promotions with weekly AD checklist
Store Manager
Kmart Corporations
Plantation/Sawgrass, FL
01.2005 - 01.2010
- Directed and managed entire store while overseeing all operations and sales in multiple locations, follow all open and closing procedures, and training new managers in the store, set up plans for departments and followed store resets and layouts weekly, also assembled weekly displays as directed from corporate, set merchandising standards and goals throughout all departments of the store, built customer relations by reviewing weekly shopping surveys, and engaging with customers during top shopping peak hours, update and review all financial goals through sales reporting, manage profit and loss reports weekly and analyzed where improvement is needed, administered review shipment details to determine display and plan replenishment term
Cashier
Kmart Corporation
Miami, FL
01.1989 - 01.1990
Ladieswear Department Lead
Kmart Corporation
Miami, FL
Layaway Associate
Kmart Corporation
Miami, FL
Sales Associate
Kmart Corporation
Miami, FL
Education
Skills
- Proficient in Microsoft Word
- Outlook
- Excel
- Information System Email
- POS Scanners
- Cash registers
- Leadership skills
- Time management
- Branding
- Project Management
- Advertising and marketing
- Business Development
- Schedule Management
- Event Management and Promotion
- Customer experiences
Timeline
General Manager
Habitat for Humanity
07.2023 - Current
General Manager
Tuesday Morning
01.2017 - Current
General Manager
HHgregg Appliances Inc.
01.2015 - 01.2017
Store Sales Manager
HHgregg Appliances Inc.
01.2011 - 01.2014
Store Manager
Kmart Corporations
01.2005 - 01.2010
Cashier
Kmart Corporation
01.1989 - 01.1990
Ladieswear Department Lead
Kmart Corporation
Layaway Associate
Kmart Corporation
Sales Associate
Kmart Corporation
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