Crystal Norse
Elmer,NJ
Summary
Motivated individual who is looking to excel in a new position with a company that offers challenges and room to advance.
Overview
18
18
years of professional experience
Work History
Production Team Lead
Antylia Scientific
Ocala, FL
08.2019 - 02.2024
- Collaborated with cross-functional teams to optimize workflows, resulting in increased productivity levels.
- Attained higher product consistency through the development and enforcement of standardized operating procedures.
- Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
- Improved team performance by providing regular training and mentoring to staff members.
- Organized work to meet demanding production goals.
Receptionist
Advent Health Ocala
Ocala, FL
02.2014 - 03.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Telemarketer
Connect X
Jacksonville, FL
01.2006 - 08.2011
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
Education
Business Management -
Bainbridge College
High School Diploma -
Colquitt County High School
Moultrie, GASkills
- Manufacturing experience
- Training and mentoring
- Standard operating procedures
- Health and safety compliance
- Performance improvements
- Direct and Indirect sale experience
Timeline
Production Team Lead
Antylia Scientific
08.2019 - 02.2024
Receptionist
Advent Health Ocala
02.2014 - 03.2019
Telemarketer
Connect X
01.2006 - 08.2011
Business Management -
Bainbridge College
High School Diploma -
Colquitt County High School