Summary
Overview
Work History
Education
Skills
Timeline
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CRYSTAL NORWOOD

Healthcare Customer Services Representative
Peachtree Corners,GA

Summary

Dear Human Resources:
This letter is to express special interest in discussing the Administrative Assistant/Customer Support Assistant within this organization. The key strengths that Possess for success in this position include, but are not limited to, the following: Provide exceptional contributions to customer service for all customers. Strive for continued excellence. Strong organizational and multi-tasking skills. Detail-oriented and able to maintain focus in high pressure, fast paced environments. Committed to maintaining professional relationships to increase profitability and drive business results. Dedication of being an experienced customer support specialist am offering polished communication skills and advanced oral communication. In addition to bringing excellent organizational skills and over 10 years of job experience. Self-motivated and true team player. Goal-oriented worker with outstanding knowledge of Professional Office organization and Technical Administrative product issues. Proven history of increasing productivity and customer satisfaction. Committed to best-in-class customer service and maintaining professionalism.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Virtual Administrative Assistant

Powers And Sloan Publishing Company
Indianapolis, IN
01.2020 - Current
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Conferred with customers by telephone, chat or email to provide information about eBooks and virtual publishing software.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Implemented new data management system, expediting data retrieval 87%.

Elections and Registrations Systems Specialist

Fulton County Board Of Commissioner's Office
Atlanta, Georgia
04.2022 - 01.2023
  • Collected data on process control statistics to discover potential improvements to process capabilities.
  • Prepared documentation on policies and procedures for operating Dominion Election Equipment systems.
  • Modeled system usage patterns to determine training protocols and educational material guidelines.
  • Trained employees in use of Dominion Election equipment and Fulton County system, overseeing onboarding process and verifying trainee competence.
  • Designed compliance measures to maintain adherence to regulatory guidelines such as SOP's and emotional job competence.
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
  • Diagnosed and executed resolution for network and server issues.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.

Advanced Pharmacy Technician

Managed Healthcare Solutions
Norcross, GA
07.2021 - 01.2022
  • Counted and labeled prescriptions with correct item and quantity.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Recruited, trained and guided new pharmacy technicians, improving overall performance 30%.
  • Led team of 5 pharmacy interns in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Lead Custodian

Fulton County Schools
Atlanta, Georgia
08.2020 - 07.2021
  • Sanitized and maintained floors by sweeping, mopping and refinishing.
  • Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
  • Performed custodial duties to maintain area in clean and habitable condition.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Supervised supplies in inventory and submitted reorder requests.

Clinical Pharmacy Technician

CVS Pharmacy
Indianapolis, IN
12.2015 - 03.2020
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Prepared bills for insurance companies and submitted required paperwork.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Recruited, trained and guided new pharmacy technicians, improving overall performance 72%.

Education

Associate of Arts - Biology

IUPUI
Indianapolis, IN
01.2015 - 12.2016

Skills

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Timeline

Elections and Registrations Systems Specialist

Fulton County Board Of Commissioner's Office
04.2022 - 01.2023

Advanced Pharmacy Technician

Managed Healthcare Solutions
07.2021 - 01.2022

Lead Custodian

Fulton County Schools
08.2020 - 07.2021

Virtual Administrative Assistant

Powers And Sloan Publishing Company
01.2020 - Current

Clinical Pharmacy Technician

CVS Pharmacy
12.2015 - 03.2020

Associate of Arts - Biology

IUPUI
01.2015 - 12.2016
CRYSTAL NORWOODHealthcare Customer Services Representative