Crystal Ocampo
Los Angeles
Summary
Created positive and harmonious environments for customers and team members. Demonstrated willingness to learn and adapt in various situations. Maintained keen attention to detail with a meticulous approach. Fostered a friendly atmosphere that made others feel welcomed and ensured satisfaction. Utilized technology efficiently while remaining patient and professional with guests and customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server / Supervisor
Oh La La Restaurant and Cafe
Pasadena, CA
09.2024 - 11.2025
- Memorized entire food and drink menu to successfully adhere to customer's taste pallets and preferences.
- Offered professional and appropriate wine recommendations to pair with customer's entre or desert.
- Took orders in a timely manner and communicated with the kitchen to ensure minimal mistakes and over all customer satisfaction.
- Upheld sanitation standards in every area such as the bussing station and any where food or pastries came in contact with.
- Prioritized genuine hospitality and made sure every guest left happy.
- Teamed with management to plan a coherent flow of service and provide clear communication of any errors or complaints from guests.
Customer Service Representative
Law Offices of Sergio Siderman
Los Angeles, CA
06.2022 - 11.2022
- Resolved client inquiries through effective communication and problem-solving techniques.
- Managed case files and maintained accurate documentation for ongoing legal matters.
- Collaborated with attorneys to prepare clients for court appearances and mediation sessions.
- Streamlined appointment scheduling process, improving client access to legal services.
Smoothie Expert
Pure pressed juice
West Los Angeles
08.2021 - 04.2022
- Prepared and served high quality juices and blended drinks.
- Explained product details to share ingredients, allergens or preparation methods.
- Cut, diced and chopped fresh ingredients and toppings for smoothies. Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained a sanitized work station and clean lobby.
- Trained new employees
Barista
Starbucks
Los Angeles
12.2018 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Managed to De-escalate situations to maintain peace. Increased customer satisfaction
Education
Nutritional Sciences
Pasadena City College
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Humanitas Academy of Art And Technology
Los AngelesSkills
- Team management and leadership
- Capacity planning
- Operating POS systems
- Cleaning and sanitation
- Inventory management
- Cash handling/Payment Processing
- Professional and Genuine hospitality
- Food and beverage safety
- Customer service management
- Shift planning
- Food presentation and quality control
- Complaint handling
- Staff motivation
- Table bussing
- Dining room monitoring
- Server training
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Effective communication
- Task prioritization
- Sanitation standards
- Nutritional knowledge
- Opening and closing procedures
- Ability to perform in fast paced environments
Languages
Fluent in English and Spanish
Certification
RBS
Timeline
Server / Supervisor
Oh La La Restaurant and Cafe
09.2024 - 11.2025
Customer Service Representative
Law Offices of Sergio Siderman
06.2022 - 11.2022
Smoothie Expert
Pure pressed juice
08.2021 - 04.2022
Barista
Starbucks
12.2018 - 07.2020
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Humanitas Academy of Art And Technology
Nutritional Sciences
Pasadena City College