Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
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Crystal Olsen

Murray,UT

Summary

Proven professional with a track record of exceeding performance targets in debt recovery at Aldous & Associates. Demonstrates exceptional problem-solving abilities and attention to detail, enhancing data accuracy and operational efficiencies. Skilled in account management and teamwork, consistently achieving high success rates in collections and technical support.

Overview

7
7
years of professional experience

Work History

Debt Collector

Aldous & Associates
05.2023 - Current
  • Collected on delinquent accounts to reduce overdue balances.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
  • Documented customer payment interactions and account statuses for future reference.
  • Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.

Technical Support Agent

Clearsource
01.2020 - 12.2022
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
  • Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
  • Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.

Application Data Processor

Oneexchange
06.2017 - 11.2019
  • Proactively identified opportunities for process enhancements that led to improved efficiencies within the team''s workflow.
  • Enhanced data accuracy by meticulously reviewing and validating application information.
  • Maintained strict confidentiality of sensitive applicant information, adhering to company policies and regulations.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.

Education

High School Diploma -

Granite Peaks Adult Education
Salt Lake City, UT
10-2024

Skills

  • Debt Recovery Strategies
  • Patience and Persistence
  • Legal knowledge
  • Account Management
  • Following conversation scripts
  • Collections best practices
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Data entry skills

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementPaid time offHealthcare benefitsPaid sick leave

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Debt Collector

Aldous & Associates
05.2023 - Current

Technical Support Agent

Clearsource
01.2020 - 12.2022

Application Data Processor

Oneexchange
06.2017 - 11.2019

High School Diploma -

Granite Peaks Adult Education

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Crystal Olsen