Crystal Olson
Plattsmouth,NE
Summary
Results-driven Child and Family Services Specialist with expertise in crisis management and case coordination. Strengthens family outcomes and ensures compliance with court directives through effective stakeholder engagement. Proven ability to enhance processes and workflows in fast-paced environments while maintaining high-quality standards. Possesses strong problem-solving skills and adaptability, thriving under pressure and mastering new challenges.
Overview
13
13
years of professional experience
Work History
Program Specialist
State Of Nebraska - Department Of Health And Human Services
Bellevue, NE
01.2025 - Current
- Coordinate interactions between Child and Family Service field staff and Nebraska Medicaid Organizations.
- Strengthened partnerships between Child and Family Service Workers and Developmental Disability Service Coordinators for Nebraska State Wards to facilitate access to disability services and improve care.
- Oversaw statewide child advocacy contracts, ensuring compliance with regulations and standards.
Crisis Counselor
Boys Town National Hotline
Boys Town, NE
06.2021 - Current
- Administer crisis counseling to individuals and families over the phone, focusing on immediate emotional and behavioral challenges.
- Matched families with appropriate resources and provided parenting guidance to support their needs.
- Maintained documentation and upheld confidentiality to ensure compliance with program standards.
- Worked in role from February 2013 through April 2015.
Child and Family Services Specialist
State Of Nebraska - Department Of Health And Human Services
Bellevue, Nebraska
02.2022 - 01.2025
- Collaborated with legal parties to secure timely permanency and stability for state wards.
- Develop and implement court-approved case plans addressing family strengths and areas of need.
- Implemented standardized family assessments and coordinated with local agencies to ensure compliance with court directives.
- Managed case services for families within Sarpy County Juvenile Court system, focusing on their unique needs and circumstances.
Family Permanency Specialist
St. Francis Ministries/PromiseShip
Omaha , NE
04.2015 - 02.2022
- Contracted by DHHS to deliver case management and reunification services for Nebraska State Wards, ensuring compliance with state regulations.
- Collaborated with families and community providers to facilitate permanency and enhance family outcomes.
- Conducted standardized assessments and developed case plans, preparing thorough documentation for court review.
- Facilitated multidisciplinary collaboration to enhance family reunification and promote child well-being.
Lab Technician
Institute for Environmental Health
Omaha , NE
07.2013 - 04.2015
- Performed tests on food samples for contaminants including E. coli, Salmonella, and Listeria using PCR amplification and gel electrophoresis to ensure safety and compliance.
- Collaborated with technicians to uphold quality standards and achieve timely test results.
Education
Bachelor of Arts - Biology
Concordia College
Moorhead, MN05-2008
High School Diploma -
Gretna High School
Gretna, NE05-2004
Skills
- Contract management
- Policy writing
- Case management
- Child wellbeing advocacy
- Crisis intervention
- Effective documentation
- Team collaboration
- Problem solving
- Adaptability to change
- Effective communication
- Conflict resolution
- Referral coordination
- Decision-making
- Written communication
- Crisis management
- Professionalism
- Stakeholder engagement
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- NFOCUS and NDEN systems
- Collaboration with legal professionals and service providers
- Risk and safety assessment frameworks
- Court appearances and official report preparation
Custom Section 1
- Previous Cupcake Baker – Asera Care Hospice
- Previous Volunteer – Henry Doorly Zoo Reproduction Lab
- Current Teammates Mentor – January 2023 to Present
- Current Cake 4 Kids Baker – Cakes and treats for youth in foster care for birthdays or special occasions
Timeline
Program Specialist
State Of Nebraska - Department Of Health And Human Services
01.2025 - Current
Child and Family Services Specialist
State Of Nebraska - Department Of Health And Human Services
02.2022 - 01.2025
Crisis Counselor
Boys Town National Hotline
06.2021 - Current
Family Permanency Specialist
St. Francis Ministries/PromiseShip
04.2015 - 02.2022
Lab Technician
Institute for Environmental Health
07.2013 - 04.2015
Bachelor of Arts - Biology
Concordia College
High School Diploma -
Gretna High School