Summary
Overview
Work History
Education
Skills
Certification
Animal Rescue
Timeline
Generic

Crystal Palacios

Anderson,TX

Summary

Ambitious professional eager to mentor and create leaders while acquiring, mastering, and sharing skills and knowledge. Creative minded individual able to assess and solve problems and overcome obstacles to software product success. EHR Expert in both privately owned and government facilities. Experienced teacher, trainer, manager, and leader able to engage and inspire collaboration and productivity in others. Motivated team player quick to shift gears to accommodate changes in needs and workflow of the company and product strategy. Clinical background allowing for effective communication with physicians and other clinical personnel

Overview

27
27
years of professional experience
1
1
Certification

Work History

Learning Strategist/Application & Implementation Specialist

EyeMD EMR Healthcare Systems
08.2016 - Current
  • Create, maintain, and organize adult learning materials and content to include written documentation, E-learning platform and in person/web training sessions
  • Creation of engaging learning plans to standardize training of customers across entire training team
  • Documentation of process and architecture of software pre-release
  • EHR Implementation consultation and planning
  • Problem Solver' tasked with creating happy clients out of noncompliant, unsatisfied users through training and follow up
  • Training of new and ongoing EHR clients including super users, physicians, and other staff
  • Consult with development team to design new features and upgrades to software
  • Submit detailed feature requests from users
  • MIPS Expert heading up Verana IRIS collaboration. Review client's MIPS reporting and make clinical recommendations to improve numbers and compliance, using both EMR reports and clinical data registry dashboard
  • FHIR, HL7, DICOM and data standard familiar
  • Demonstrate software to potential new clients.

Director of EHR

Houston Eye Associates
08.2013 - 08.2016
  • Clinical workflow consultation and improvement – creation of internal software protocols, processes, and improvement strategies
  • Implemented new EHR department to serve internal customer support, continued EHR updates and configurations for the largest eye clinic in the country
  • Management and leadership of EHR team as supporting 700+ employees
  • Planned and implemented new technical school, The Eye Care Institute at Houston Eye Associates, to train Ophthalmic Assistants and prepare them for JCAHPO certification
  • Served as administrator and instructor for school program graduating first class in June 2014
  • Fully responsible for IRIS registry implementation including creation of documentation used to train IRIS registry employees
  • Responsible for all government initiatives including MU, PQRS, IRIS, MIPS and VBM for 60 physicians.

Lead Medflow Application Specialist

DSS, Inc.
07.2010 - 08.2013
  • Developed training plan for implementation of Medflow Ophthalmic EHR in Veteran's Hospitals
  • Scheduled, managed, and executed implementation of Medflow software in VA Hospital Ophthalmology clinics
  • Testing and troubleshooting of VistA integration with Medflow
  • Responsible for team of Medflow Implementation Specialists
  • Created Medflow VA User's Manual for distribution to VA clinic sites, and Trainers Edition for internal use by DSS trainers and Support Desk Specialists.

Clinical EHR Trainer

Medflow, Inc.
05.2009 - 06.2010
  • Implementation of Medflow's largest direct client site at the time
  • Implemented the first ophthalmology clinic in thecountry to successfully attest to Meaningful Use and collect incentive money
  • Presented three (3) JCAHPO approved CE credit lectures at American Academy of Ophthalmology annual conference
  • Presented multiple lectures at yearly user conferences
  • Responsible for training new hire trainers.

Lead Scribe/Technician

Central PA Eye Associates
01.2005 - 02.2009

Technician, Surgical Counselor, LASIK Team

Premier Eye Care Group
01.1999 - 01.2005

Clinical Manager, Technician

Bouquet Mulligan DeMaio Eye Professionals
01.1997 - 01.1999

Education

Some College (No Degree) - Biology And English, Minor - Chemistry

Millersville University of Pennsylvania
Millersville, PA

Skills

  • Experienced manager and leader
  • E-Learning Platforms
  • Coaching and Development
  • Training Program Development
  • Project Implementation
  • Client Retention
  • Customer Relations
  • Training and mentoring
  • Customer Retention Strategies
  • Effective Leadership
  • Government program specialist with detailed knowledge of IRIS registry and MIPS
  • Implementation and application support specialist

Certification

2015 Certified Ophthalmic Scribe
2013 Certified CPR\ALS Instructor (Red Cross Certification)
1999-2022 Certified Ophthalmic Assistant
2000 Certification: SVS Apex Plus Laser and Summit Krumeich-Barraquer Microkeratome

Animal Rescue

Dedicated to animal welfare, I have actively contributed to various rescue organizations, focusing on pitbull-specific rescues and fostering for the Humane Society. In recent years, my efforts have been concentrated on equine slaughter rescue initiatives.

Timeline

Learning Strategist/Application & Implementation Specialist

EyeMD EMR Healthcare Systems
08.2016 - Current

Director of EHR

Houston Eye Associates
08.2013 - 08.2016

Lead Medflow Application Specialist

DSS, Inc.
07.2010 - 08.2013

Clinical EHR Trainer

Medflow, Inc.
05.2009 - 06.2010

Lead Scribe/Technician

Central PA Eye Associates
01.2005 - 02.2009

Technician, Surgical Counselor, LASIK Team

Premier Eye Care Group
01.1999 - 01.2005

Clinical Manager, Technician

Bouquet Mulligan DeMaio Eye Professionals
01.1997 - 01.1999

Some College (No Degree) - Biology And English, Minor - Chemistry

Millersville University of Pennsylvania

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