Crystal Payan Zepeda

• Oversaw daily email correspondence with customers to ensure timely communication. Managed shipment and delivery tracking to maintain operational efficiency. Addressed customer inquiries about parts and specific questions to enhance satisfaction.
• Achieved customer satisfaction by successfully selling parts to multiple restaurants, including McDonald's and Chick-fil-A, in California and Washington. Enhanced service efficiency through accurate generation of technician quotes. Streamlined order processing for walk-in and phone customers. Cultivated strong manufacturer relationships to ensure high-quality service delivery.
• Collaborated with team members to achieve monthly sales targets set by management.
• Managed telemarketing initiatives focused on promoting products and services to targeted audiences.
• Engaged with customers through consistent communication to ensure prompt and accurate responses to inquiries.
• Demonstrated commitment to professional growth and excellence in parts sales through continuous learning and adaptation within the industry.
• Acknowledged appreciation for time and consideration extended towards application review.
• Demonstrated commitment to driving company growth through innovative strategies and collaborative efforts.

Assisted customers with parts sales both in-person and over the phone. Also in a few month hired i learned how to do many quotes for customers for different company for the service department ,

• Monitored resident health and reported changes to medical staff promptly.
• Assisted residents with daily living activities, promoting independence and dignity.
• Developed positive relationships with residents, fostering a supportive community atmosphere.
• Maintained a clean and safe environment in accordance with health regulations.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Recorded status and duties completed in logbooks for management.

• Coordinated staff schedules and maintained operational standards as Shift Manager at Woody's Diner.
• Managed customer interactions at Woody's over five years, emphasizing detail-oriented service excellence. Cultivated effective problem-solving strategies to tackle complex customer issues. Nurtured professional relationships with team members, contributing to a positive work environment.
• Cultivated comprehensive understanding of business needs to drive sales growth and enhance guest satisfaction.
• Acknowledged appreciation for the opportunity to present qualifications and experiences.