Crystal Pedroza
Chicago,IL
Summary
Dedicated professional with expertise in customer service, excelling in high-pressure environments. Commended for swift incident response and creating a welcoming environment while following protocols. Prepared to contribute to team success and promote inclusivity for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Aide/Transportation
Community First Medical Center
Chicago, IL
09.2022 - 02.2024
- Greeted patients, families and other staff members throughout all departments of the hospital
- Prepared patients for all orders requested by nurses and doctors
- Transported patients to and from exams, scans and procedures
- Communicated with nurses and other staff members when the patients were entering or leaving their rooms for any given reason
- Maintained accurate patient records and transportation logs
- Educated patients on transportation protocols to increase comfortability
- Demonstrated empathy and patience while assisting patients, promoting a welcoming environment that enhanced patient comfort
Hostess/Cashier
We Love Pop-Ups
Chicago, IL
06.2021 - 11.2021
- Greeted guests and informed them of the packages the establishment had to offer
- Recorded the number of guests attended each day
- Assisted security in checking wristbands, IDs and clearing the premises
- Managed register operations efficiently while maintaining accurate transaction records
- Maintained cleanliness and organization of all areas
- Ensured a warm and welcoming environment that encouraged repeat visits and positive reviews
Education
Some College - Biology & Psychology (Pre-Med)
University of Iowa
Iowa City, Iowa01.2020
High School Diploma -
Lane Tech College Prep High School
Chicago, IL06-2018
Skills
- Adaptable learner
- Observant and responsive
- Effective time management
- Customer Engagement
- Detail-oriented organization
- Collaborative team member
- Conflict Resolution
- Compassionate care
Certification
- BLS Provider- All Ages ID: 235413295495
ISSUED: 01/31/2023 RENEWAL: 01/30/2025
Languages
English/Spanish
Native or Bilingual
Timeline
Clinical Aide/Transportation
Community First Medical Center
09.2022 - 02.2024
Hostess/Cashier
We Love Pop-Ups
06.2021 - 11.2021
Some College - Biology & Psychology (Pre-Med)
University of Iowa
High School Diploma -
Lane Tech College Prep High School