Crystal Perez

• Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
• Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
• Scheduled appointments for patients via phone and in person.
• Evaluated performance of medical assistants through observation and review of work quality; provided feedback to improve performance.
• Processed incoming authorization requests and update patients chart accordingly.

Managed workflow processes for authorization requests, including routing documents and tracking progress.

• Entered data into electronic health record systems.
• Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
• Identified process gaps that impacted workflow efficiency among Medical Assistants; developed solutions for resolution.

• Greeted patients upon arrival and provided them with necessary paperwork.
• Assisted in scheduling, rescheduling, and canceling appointments for patients.
• Answered incoming calls from potential new patients and existing patient inquiries.
• Verified insurance information prior to appointment booking.
• Maintained accurate records of patient appointments in computer system.
• Ensured compliance with HIPAA regulations when handling confidential information.
• Scheduled and confirmed appointments.

• Greeted and checked in patients, updating patient information in computer system.
• Verified insurance coverage for appointments and collected co-payments as required.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.