Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Perez

San Antonio

Summary

Results-driven Institutional Research Analyst with a proven track record at the University of Texas at San Antonio. Expert in statistical analysis and effective communication, successfully designed and executed research projects that informed strategic decision-making. Demonstrated attention to detail and analytical thinking, enhancing data integrity and reporting accuracy across multiple initiatives.

Overview

8
8
years of professional experience

Work History

Institutional Research Analyst

University of Texas at San Antonio
San Antonio
07.2022 - Current
  • Provide support of institutional and unit program planning and policymaking through the design and execution of institutional research projects, analysis and reporting.
  • Responsible for researching, planning, evaluating, and finalizing methodology to fulfill projects including conferring with clients to clarify the research project.
  • Design, compile, and analyze data using analytical and statistical methods.
  • Determine data requirements, data sources and data collection methods.
  • Plan, coordinate, and complete publication of internal and external and statistical reports and surveys.
  • Distribute and catalog electronic copies of annual statistical reports.

Research Analyst II

City Of Saint Paul
Saint Paul
06.2021 - 06.2022
  • Validate results and perform quality assurance to assess accuracy of data.
  • Analyze program data using both modern and traditional methods to provide input for key decision making and strategic planning.
  • Prepare narrative and statistical reports, presentations, and correspondence to be easily understood by non-technical audiences.
  • Established efficient ways to collect data to ensure reports are accurate and complete.

Management Analyst

Anoka-Ramsey Community College
Coon Rapids
05.2018 - 05.2021
  • Responsible for providing college wide strategic planning and institutional research to support data informed decision making.
  • Collected, organized and modeled data using Microsoft Access.
  • Compiled research data and gave professional presentations highlighting findings and recommended optimizations.
  • Maintained data integrity while collecting and analyzing student data and ensuring confidentiality was preserved.
  • Managed and implemented the Student Satisfaction Inventory survey and analyzed over 4,000 student responses.

Complaint Analyst

Northland Group
Edina
07.2017 - 05.2018
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
  • Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
  • Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
  • Managed over 50 complaints per day.

Education

Master of Science - Industrial And Organizational Psychology

University of Wisconsin - Stout
Menomonie, WI
01.2017

Bachelor of Science - Psychology

Minnesota State University - Mankato
Mankato, MN
01.2015

Skills

  • Statistical analysis and data visualization
  • Analytical thinking and critical reasoning
  • Effective communication skills
  • Project management expertise
  • Attention to detail
  • Research design and survey methodology
  • Data governance practices

Languages

Spanish
Professional

Timeline

Institutional Research Analyst

University of Texas at San Antonio
07.2022 - Current

Research Analyst II

City Of Saint Paul
06.2021 - 06.2022

Management Analyst

Anoka-Ramsey Community College
05.2018 - 05.2021

Complaint Analyst

Northland Group
07.2017 - 05.2018

Master of Science - Industrial And Organizational Psychology

University of Wisconsin - Stout

Bachelor of Science - Psychology

Minnesota State University - Mankato

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