Darren Wilson
San Jose,CA
Summary
Meticulous and analytical Researcher with 3 years of hands-on experience in higher education institutional research. Adaptive team player with in-depth knowledge of data collection, confidential document control and problem-solving. Detail-oriented Research Analyst with first-rate active listening, communication, and planning traits. Extensive experience with operating survey software, creating dashboards and visualizations, handling quantitative and qualitative data, and providing recommendations based on the results. Creative and persistent with the ability to quickly and effectively solve various problems that may arise. Outstanding research skills combined with effective decision-making talents and a keen attention to detail.
Overview
15
15
years of professional experience
Work History
Institutional Research Analyst
San Francisco Conservatory Of Music
San Francisco, CA
10.2021 - Current
- Created easy-to-understand and visually pleasing external and internal Tableau dashboards and visualizations.
- External reporting including NSCH, IPEDS, and HEERF.
- Utilized SQL to query university database to facilitate numerous ad hoc data requests.
- Helped design new methodologies to fulfill internal and external data requests.
- Programmed, distributed, and analyzed results of course evaluations.
- Programmed, distributed, and analyzed results of various other surveys included alumni and campus climate surveys.
- Provided advise on survey methodology to multiple departments.
- Interpreted University data and made recommendations from findings.
- Provided data for use in WASC reaccreditation.
- Helped maintain and edit data in University student information system.
Temp Institutional Researcher
San Jose Evergreen Community College District
San Jose, CA
04.2018 - 11.2021
- Worked as a Research Analyst Assistant to the executive director of Institutional Effectiveness and Student Success in the district office fielding ad hoc data requests, managing surveys, complex data reporting, data presentations, and assisting with special research and planning projects.
- Demonstrated strong writing skills to generate original correspondence and reports.
- Attended seminars and symposiums, such as CAIR, to improve overall knowledge and understanding.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Utilize business intelligence software, dashboards, and statistical analysis to interpret qualitative and quantitative data into complex written reports, charts, pivot tables, spreadsheets, and visualizations with Microsoft Word, Excel, PowerPoint, Colleague Reporting & Operating Analytics, Ellucian, etc.
- Uncover underlying patterns and trends within college data, draw conclusions, present meaningful interpretations of results, and recommendations through reports to my superiors and at board meetings.
- Field numerous ad hoc data requests to support decision making for district administrators and assist employees with data technical and software training.
- Manage district wide surveys, including the development of surveys and the analysis and reporting of results.
- Utilize Qualtrics software to design, program, and distribute surveys to Board and Council members as well as 13,000 students.
- Access databases and management information systems such as CCCO DataMart, CTE LaunchBoard, CRM, etc. to track and monitor data, create reports, and varied data trackers that catalog the success of students and programs.
- Participate in board and staff meetings, and attend ongoing higher education research analyst training and conferences
Institutional Research Analyst
San Jose State University
San Jose, CA
11.2018 - 10.2021
- Interpreted University data and made recommendations from findings to multiple committees and departments.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Extensive experience with creating both internal and external Tableau Dashboards and visualizations.
- Coordinated, programmed, and published results of a complex course evaluation process for the entire University including over 2,000 faculty and 30,000 students.
- Lead multiple projects, including updating and modernizing of SJSU's public-facing online dashboards.
- Frequently utilized SQL to queries our Oracle databases for data requests, visualizations, and dashboards.
- Regularly utilized multiple survey software such as Qualtrics and Anthology.
- Utilized SQL to query our Oracle databases for data requests, visualizations, and dashboards.
- Fulfilled a large amount of ad-hoc data requests
- Extensive experience working with and managing Faculty and Student Data
- Effectively managed many time-sensitive requests and projects in a demanding work environment
- Acted as a department representative on multiple university committees.
- Attended CAIR, AIR, and a multitude of other seminars and professional trainings.
Paraprofessional Educator/Substitute Teacher
Lincoln Unified School District
Stockton
03.2015 - 04.2018
Customer Service Representative
APAC Inc. Alorica
Davenport, CA
06.2014 - 11.2014
Tutor Mentor
Sylvan Learning Center
Stockton, California
04.2011 - 04.2012
Tutor
San Joaquin Delta College
Stockton, California
06.2008 - 05.2011
Education
Bachelor of Arts - Social Sciences
California State University, Stanislaus
Stanislaus, California2017
Associate of Arts - Education
San Joaquin Delta College
Stockton, CA2011
Skills
- Quantitative and Qualitative Analysis
- Tableau Dashboards and other Data Visualizations
- Utilizes Complex SQL Queries
- External Data Requests including NSCH, IPEDS, and HEERF
- Fulfill numerous ad hoc data requests
- FERPA compliance, works with sensitive University Data
- Survey Design and Development with Qualtrics, Anthology, Survey Monkey, and other Software
- Offering Recommendations Based on Research findings
- Student Information Systems
- Excellent Customer Service Skills
- Team Collaboration
- Microsoft Office Suite
- PeopleSoft and CSM Salesforce Software
- Oracle Databases
- Statistical Analysis
- Developing Presentations and Reports
Timeline
Institutional Research Analyst
San Francisco Conservatory Of Music
10.2021 - Current
Institutional Research Analyst
San Jose State University
11.2018 - 10.2021
Temp Institutional Researcher
San Jose Evergreen Community College District
04.2018 - 11.2021
Paraprofessional Educator/Substitute Teacher
Lincoln Unified School District
03.2015 - 04.2018
Customer Service Representative
APAC Inc. Alorica
06.2014 - 11.2014
Tutor Mentor
Sylvan Learning Center
04.2011 - 04.2012
Tutor
San Joaquin Delta College
06.2008 - 05.2011
Bachelor of Arts - Social Sciences
California State University, Stanislaus
Associate of Arts - Education
San Joaquin Delta College
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