Crystal Perez
New Britain,CT
Summary
Dedicated individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the operational excellence, reach company goals and fostering a positive work environment.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Senior Registered Behavior Technician
Inbloom Autism Services
New Britain, CT
03.2025 - Current
- Implemented individualized behavior intervention plans to enhance client engagement and skill acquisition.
- Collaborated with families to provide support and training in behavior management techniques.
- Monitored and recorded client progress, ensuring adherence to treatment protocols and strategies.
- Trained new staff on best practices for implementing behavioral interventions effectively.
- Advocated for clients by coordinating with multidisciplinary teams to optimize care delivery.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Processing Guide Supervisor
Amazon
Windsor, CT
03.2023 - 03.2025
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported departmental tasks to increase understanding of industry processes.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Supervisor
Squishable
Farmington, CT
10.2019 - 03.2020
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed detailed plans based on broad guidance and direction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Edible Arrangements
New Britain, CT
01.2019 - 11.2019
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Beauty Advisor
Ulta Beauty Inc.
Plainville, CT
05.2018 - 01.2019
- Collaborated with team members to achieve daily sales goals and enhance overall store performance.
- Maintained visual merchandising standards to create an inviting store atmosphere that promotes product sales.
- Implemented promotional campaigns to boost customer interest in seasonal products and services offered in-store.
Waitress
Atria Senior Living
Farmington, CT
05.2016 - 12.2017
- Delivered exceptional dining experiences by providing attentive service to residents and their families.
- Collaborated with kitchen staff to ensure timely food preparation and presentation for meal services.
- Trained new team members on service protocols and customer interaction techniques to enhance team performance.
- Managed multiple tables efficiently, ensuring prompt service during peak hours while maintaining quality standards.
Sales Associate
Marshalls
Plainville, CT
08.2014 - 03.2016
- Processed transactions accurately and efficiently at point-of-sale system.
- Trained new associates on operational procedures and customer service best practices.
- Conducted regular audits of merchandise to ensure compliance with company standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
Education
Associate of Arts - Fine Arts
Tunxis Community College
Farmington, CT2027
Skills
- Applied behavior analysis
- Social skills development
- Natural environment training
- Self-management strategies
- Discrete trial training
- Adaptability and Flexibility
- Project Planning
- Multilingual
- Data Entry
- Training and mentoring
- Problem solving and conflict resolution
- Ability to remain calm and composed in high stress situations
Certification
- RBT - Registered Behavior Technician
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Registered Behavior Technician
Inbloom Autism Services
03.2025 - Current
Processing Guide Supervisor
Amazon
03.2023 - 03.2025
Supervisor
Squishable
10.2019 - 03.2020
Assistant Manager
Edible Arrangements
01.2019 - 11.2019
Beauty Advisor
Ulta Beauty Inc.
05.2018 - 01.2019
Waitress
Atria Senior Living
05.2016 - 12.2017
Sales Associate
Marshalls
08.2014 - 03.2016
Associate of Arts - Fine Arts
Tunxis Community College