Crystal Perez Espino
Long Beach,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Offering excellent skills in customer service, merchandising, managing and direct sales. Eager to contribute to a dynamic team and support company's goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Server
Los Compadres Restaurant
Long Beach, California
07.2012 - Current
- Supervised dining room staff to ensure excellent customer service.
- Coordinated with kitchen staff for timely food delivery.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Leveraged POS system to receive and take guest orders and process payment.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
Sales Manager
Metro PCS
Long Beach, California
09.2008 - 07.2012
- Led sales team to achieve monthly targets through effective coaching and support.
- Coordinated inventory management to ensure optimal stock levels across all locations.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
- Resolved customer complaints regarding sales and service.
- Responsible for weekly employee scheduling
Education
Reid High School
Long Beach, CAGED High School Diploma
Long Beach, CASkills
- Customer service
- Sales strategy development
- Inventory coordination
- Employee training
- Sales Management
- Effective Communication
- Direct sales
- POS
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Food Handler Certificate
Timeline
Lead Server
Los Compadres Restaurant
07.2012 - Current
Sales Manager
Metro PCS
09.2008 - 07.2012
Reid High School
GED High School Diploma