Crystal Ponce-Hernandez
Lucas,TX
Summary
Meticulous and customer-centric professional pursuing deputy county clerk I – civil front counter position, leveraging robust administrative, organizational, communication, and record-keeping skills to deliver precise and courteous public service while enhancing civil court operations and ensuring confidentiality.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Ticket Taker/Usher
FC Dallas
Frisco, USA
11.2023 - Current
- Greeted guests and scanned tickets at entry points, facilitating smooth and secure venue access.
- Provided directions, answered guest questions, and assisted with seating, enhancing overall event experience.
Billing Clerk
Porter Legal Group
Richardson, Texas
01.2026 - 08.2026
- Reviewed and processed client invoices, ensuring accuracy and compliance to maintain financial integrity.
- Coordinated with legal staff to promptly resolve billing discrepancies, enhancing client satisfaction and trust.
- Organized and maintained records of billing transactions and client accounts for efficient access and management.
Activities Assistant
Watermere at Mckinney
Mckinney, USA
07.2025 - 11.2025
- Planned, organized, and facilitated daily recreational and educational activities for diverse participant age groups, enhancing engagement and enjoyment.
- Engaged participants in games, crafts, sports, and group activities, fostering inclusion and encouraging positive social interaction.
- Organized engaging activities for residents to enhance social interaction.
- Assisted in planning and executing events to promote community involvement.
- Coordinated transportation for residents to off-site excursions and appointments.
Registered Behavioral Technician
Sparks Behavioral Consulting Solutions
Frisco, USA
09.2024 - 05.2025
- Delivered 1:1 behavior intervention in home, school, and clinical settings, fostering improvements in communication, social, academic, and daily living skills.
- Implement individualized ABA therapy programs under the supervision of BCBA to support clients with autism and other developmental disabilities.
- Collected accurate, real-time data on target behaviors and skill acquisition, enhancing therapeutic effectiveness using digital data systems (e.g., CentralReach, Catalyst).
Registered Behavioral Technician
Behavioral Innovations
Allen, USA
06.2023 - 06.2023
- Implemented individualized behavior intervention plans for clients with developmental disabilities.
- Assisted in data collection to track client progress and behavior changes.
- Collaborated with families to support client goals and reinforce strategies at home.
- Engaged participants in games, crafts, sports, and group activities, fostering inclusion and positive social interactions among participants.
- Planned, organized, and facilitated daily recreational and educational activities for diverse age groups, enhancing engagement and learning.
Car Wash Sales Associate
Tommy Express Car Wash
Conway, USA
11.2022 - 05.2023
- Greeted customers and explained car wash packages, memberships, and add-on services, assisting them in selecting the best options to meet their needs.
- Assisted customers with service selection and provided product information.
- Processed cash, credit, and mobile transactions at the point of sale with accuracy and efficiency, ensuring a smooth customer experience.
- Operated car wash equipment following safety protocols and procedures.
- Maintained cleanliness and organization of the car wash area.
To Go Specialist/Server/Host
Chili's
Russellville, USA
08.2020 - 06.2021
- Delivered friendly and efficient customer service by greeting guests and accurately taking to-go orders in fast-paced environment.
- Assembled and prepared to-go orders according to guest specifications.
- Managed point-of-sale (POS) system and processed payments accurately, handling cash and card transactions with attention to detail.
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, AR08-2024
High School Diploma -
Danville High School
Danville, ARSkills
- ABA therapy expertise
- Organizational skills
- Effective communication
- Collaborative teamwork
- Problem-solving
- Critical thinking
- Data analysis
- Data visualization
- Excel proficiency
- QuickBooks accounting
- Clio software management
- Paycom utilization
- Report generation
- PowerPoint presentations
- Word processing
- Agile methodologies
- SQL database management
- Azure cloud services
- Adobe software proficiency
- Adobe software proficiency
Certification
- Business Analytics Specialization Certification, 06/2024, Coursera
- TABC Certification, 12/2025
- TFH Certification, 12/2025
Projects
Business Analytics Capstone - Module 1, Coursera, The Problem of Adblocking
Training
- Agile
- Azure
- SQL
Languages
English
Professional
Spanish
Professional
Timeline
Billing Clerk
Porter Legal Group
01.2026 - 08.2026
Activities Assistant
Watermere at Mckinney
07.2025 - 11.2025
Registered Behavioral Technician
Sparks Behavioral Consulting Solutions
09.2024 - 05.2025
Ticket Taker/Usher
FC Dallas
11.2023 - Current
Registered Behavioral Technician
Behavioral Innovations
06.2023 - 06.2023
Car Wash Sales Associate
Tommy Express Car Wash
11.2022 - 05.2023
To Go Specialist/Server/Host
Chili's
08.2020 - 06.2021
Bachelor of Science - Psychology
University of Central Arkansas
High School Diploma -
Danville High School