Kaitlin Dato
New York,NY
Summary
Hardworking directress that has been a loyal employee for the Nederlander Organization for 17 years. Organized, friendly, and knowledgeable candidate that is dependable and capable to fill any role in front of house. Going above and beyond for each customer is a priority in order to give a magical experience.
Overview
18
18
years of professional experience
Work History
Director( Substitute Head Usher and Ticket Taker)
Nederlander Company
1501 Broadway New York, New York 10036
10.2007 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained professional demeanor to represent the Nederlander Organization and create a magical experience.
Bartender/manager
Tempest Bar Nyc
407 8th Avenue New York New York 10001
08.2011 - 11.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Business Management
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Hospitality Service Expertise
- Guest Relations
- Making schedules
- Ticket Checking
- Crowd Management
- Patron Support
Timeline
Bartender/manager
Tempest Bar Nyc
08.2011 - 11.2015
Director( Substitute Head Usher and Ticket Taker)
Nederlander Company
10.2007 - Current
Business Management
Borough of Manhattan Community College of The City University of New York