Crystal Ponce De Leon
Ventura,CA
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. I have over 15 years of experience providing administrative support to multiple residents and interfacing with vendors, site staff, and corporate staff. I possess strong multitasking skills, with the ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors, equipment, and service providers. Strong leadership presence. Skilled in One-site, Yardi, Appfolio, and Property management software. Tech-savvy. Efficiently structured and focused.
Overview
18
18
years of professional experience
Work History
Portfolio Manager/ Groveland Management
Groveland Management
10.2023 - Current
- Portfolio Manager/assistant office manager for four high-volume buildings, including single-family homes. Totaling 281 multi-family and single-family homes
- Collaborates with on-site property managers for day-to-day operations
- Organizes office functions and oversees daily workflow
- Meets with prospective tenants to show properties throughout the portfolio, conducts interviews, screens and finalizes steps to rental applications, and explains terms of occupancy.
- Negotiating the updated features of applicable lease agreements
- Renewing lease agreements, drafting and singing legally sound and detailed lease agreements
- Knowledgeable in discoveries for unlawful detainer court proceedings
- Knowledgeable with HUD programs, low-income, and tax credit properties
- Accounts payable and receivable
- Communicates with HOA's
- Addressing and recording all rule violations, reporting to ownership
- Complies with Fair housing laws regarding housing, renting, and marketing
- Rent reconciliation and legal notices
- Coordinates and meets with vendors for proposals and scope of work for projects throughout the properties.
- Contributes to team efforts by accomplishing related tasks as needed
- Knowledgeable in the rental market, market surveys
- Accepting any delegated tasks and contributing as a team.
Portfolio Manager/ Frame, LLC
Frame, LLC
Los Angeles, CA
02.2021 - 08.2022
- Portfolio Manager at four boutique-style buildings, including a lease-up multifamily building totaling 174 units
- Managed schedules, led team members, organized office functions, and oversaw daily workflow on new building acquisitions.
- My role involved meeting with prospective tenants, conducting property tours across the portfolio, and guiding them through the rental application process, including interviews, screening, and finalizing steps. I also explained the terms of occupancy to ensure a clear understanding.
- Negotiating the updated features of applicable lease agreements
- Renewing lease agreements, Drafting and singing legally sound and detailed lease agreements
- Knowledgeable in the rental market, Market survey
- Addressing and recording all rule violations, reporting to ownership
- Complies with Fair housing laws regarding housing, renting, and marketing
- Contributes to team efforts by accomplishing related tasks as needed
- Collaborates as a team to create resident events, maintaining resident rapport
- Actively worked on new build construction, coordinating with vendors and contractors for various projects throughout the extensive development
- Successfully leased up the new development with a high closing ratio
- Maintained high occupancy throughout the portfolio
- Accepting any delegated tasks and contributing as a team.
Property Manager
Fairmont Management
West Covina, CA
08.2017 - 01.2021
- Property manager at a high volume 251-unit Conventional Apartment building
- Manages schedules, leads team members, organizes office functions, and oversees daily operations of the office with three office members and three maintenance technicians
- Oversees projects and vendor schedules
- Hires, trains, and on-boards employees
- Situate new employees in their work environment as efficiently and stress-free as possible.
- Renegotiate vendor contracts, implement inventory control for office supplies, and standardize office ordering procedures.
- Maintain a high occupancy percentage.
- Actively coordinated vendors for capital projects and monthly high-volume unit renovations
- Budgeted and forecasted cost breakdowns for unit renovations and other large projects
- Coordinated with on-site landscapers to implement the hardscape/ landscape renovation plans weekly.
- Landscape inspections and knowledge of plant materials
- Created resident events and maintains resident rapport
- Rent reconciliation, month-end reports, and budgeting review
- Organizing with the City for permits and other related items.
Property Manager/Fairmont Management
Fairmont Management
01.2013 - 07.2017
- Property manager at a 147-unit Conventional Apartment Building
- Managed schedules, guided team members, organized office functions, and oversaw daily operations of the office with three office members and two maintenance technicians
- Hired, trained, and on-boarded employees
- Situate new employees in their work environment as efficiently and stress-free as possible.
- Renegotiated vendor contracts, implemented inventory control for office supplies, and standardized office ordering procedures.
- Maintained a high occupancy percentage
- Creating resident events, maintaining resident rapport
- Rent reconciliation, month-end reports, budgeting review, and managing
- Affordable housing knowledge and experience, section 8.
Assistant Manager /Fairmont Management
Fairmont Management
11.2010 - 12.2012
- Assistant manager at 147-unit Conventional apartment building
- Maintained daily property functions
- Hosted and organized resident events.
- Maintained the monthly renovation unit turns process and vendor's work.
- Organized the filing systems and started a paperless transition for tenant and vendor files.
- Completed month-end reports, bank reconciliation, rent management, accounting, resident retention, resident events, vendor supervision, property inspections with vendors, and Leasing duties.
- Accepted delegated tasks
Leasing Professional/ Fairmont Management
Fairmont Management
10.2008 - 10.2010
- Sales experience in apartment rentals 147-unit conventional apartment building
- Maintained a high closing ratio
- Prepared and staged show-ready apartment homes.
- Maintained and updated marketing campaigns and ads.
- Functioned in a high-volume leasing environment while maintaining composure and a high-quality customer service attitude
- Processed lease renewals and maintained resident rapport
- Rent reconciliation and process legal notices for non-payments and balances due.
- Completed Market survey, including competitor's site visits
- Completed month-end reporting
- Accepted any delegated tasks for growth opportunities.
Assistant Office Manager/ Vandyke Construction
Vandyke Construction
06.2006 - 11.2007
- Assisted with daily business functions and office duties, managed over a dozen single-family homes including, but not limited to, rent control, legal notices, lease renewals, accounting, bank reconciliation, and reviewing job sites, including framing jobs.
Education
Certified Apartment Portfolio Manager, (CAPS) -
National Apartment Association
11.2020
Accredited Residential Manager, (ARM) -
IREM- Institute Real Estate Management
09.2014
California Certified Resident Manager, Property Manager -
National Apartment Association
06.2012
Skills
- Strong interpersonal & communication skills
- MS Office Suite, Teams
- Excellent ability to work collaboratively as part of a team
- Low income
- HUD programs
- Section 8
- Knowledgeable in reviewing blueprints and plans
- Risk Management
- Problem-Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Knowledgeable with COVID-19 guidelines and procedures in the workplace
- Property Inspections
- Customer service-focused
- Payment Collection
- Rent collection
- Lease Renewals
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Occupancy Management
- Administrative Support
- Fair housing mandates
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Financial budgeting and reporting
- Property Management Expertise
- Marketing and Advertising
- Maintenance Coordination
- Contract Negotiation
- Preparing property agreements
- Compliance Monitoring
- Preventive Maintenance
- New Construction
- Data Entry
- Critical Thinking
- Decision-Making
- Microsoft Office
- Administrative Leadership
- Creative and Adaptable
- Sales and Marketing
- Dispute Handling
- Operations Management
- Market Tracking
- Financing Coordination
Timeline
Portfolio Manager/ Groveland Management
Groveland Management
10.2023 - Current
Portfolio Manager/ Frame, LLC
Frame, LLC
02.2021 - 08.2022
Property Manager
Fairmont Management
08.2017 - 01.2021
Property Manager/Fairmont Management
Fairmont Management
01.2013 - 07.2017
Assistant Manager /Fairmont Management
Fairmont Management
11.2010 - 12.2012
Leasing Professional/ Fairmont Management
Fairmont Management
10.2008 - 10.2010
Assistant Office Manager/ Vandyke Construction
Vandyke Construction
06.2006 - 11.2007
Certified Apartment Portfolio Manager, (CAPS) -
National Apartment Association
Accredited Residential Manager, (ARM) -
IREM- Institute Real Estate Management
California Certified Resident Manager, Property Manager -
National Apartment Association