Crystal Prestidge
Newcastle
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Took time off to be a full time mom but ready to get back into the workforce. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
24
24
years of professional experience
2006
2006
years of post-secondary education
Work History
Snow Cone Business Owner
Self Employed
Newcastle
03.2021 - 09.2023
- Managed daily operations and logistics for business activities.
- Oversaw financial transactions and maintained accurate bookkeeping records.
- Implemented efficient inventory management systems for optimal stock control.
- Determined pricing for products or services based on costs and competition.
Insurance Customer Service Representative
The Hartford
Oklahoma City
06.2005 - 06.2011
- Managed customer inquiries and provided accurate information on insurance policies.
- Educated customers about policy coverage and benefits for informed decision-making.
- Facilitated payment processing for premium payments and renewals.
Customer Service Representative
Convergys
Moore
07.1999 - 06.2005
- Documented customer interactions in the company's CRM system for tracking.
- Educated customers on product features and services to enhance satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Arts - Communications
University of Central Oklahoma
Edmond, OK 08.2001 - 12.2005
Bachelor of Arts - Communications
University of Oklahoma
Norman, OK 08.2000 - 05.2001
Westmoore High School
Oklahoma City, OKSkills
- Customer relationship management
- Communication skills
- Attention to detail
- Record keeping
Timeline
Snow Cone Business Owner
Self Employed
03.2021 - 09.2023
Insurance Customer Service Representative
The Hartford
06.2005 - 06.2011
Bachelor of Arts - Communications
University of Central Oklahoma
08.2001 - 12.2005
Bachelor of Arts - Communications
University of Oklahoma
08.2000 - 05.2001
Customer Service Representative
Convergys
07.1999 - 06.2005
Westmoore High School