Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Crystal Quinones

Chicago,IL

Summary

Compassionate License Social Worker with over 6 years of experience with comprehensive knowledge of social services programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational skills and excellent communicator with knack for building lasting professional relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Social Worker

Oak Street Health
02.2022 - Current
  • Proactively support highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person clinic visits.
  • Partner with patients to identify their goals, increase engagement in care and reduce barriers to achieving healthcare goals and execution of their care plan.
  • Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure thepatient's healthcare and psychosocial needs are met.
  • Navigate patient insurance benefits in collaboration with the Patient Relations Manager to ensure mindful utilization and maximization of plan benefits
  • Participate in care team meetings, leading discussion around patients in caseload.
  • Complete concise and comprehensive documentation on time to ensure that all care team members have visibility into the status of MSW interventions.
  • Partner with Community Health Workers and provide clinical guidance and consultation regarding complex patient needs to these team members
  • Respond to crises and urgent needs with the keen ability to prioritize work, triage situations, and multitask.

Family Support Specialist

El Hogar Del Nino
08.2017 - 02.2022
  • Completed Family Partnership Agreements, including family Needs Assessment, Family Goals setting and follow-up with Head Start families.
  • Entered and maintained family contact information, family meetings, monthly parent contact, case notes and social service referral information in COPA.
  • Assisted parents of assigned classrooms with understanding, creating, and implementing the Individual Family Service Plan (IFSP) or Individual Education Plan (IEP) in order to encourage and promote their overall development including achievement of self-sufficiency as well as positive developmental outcomes for their children.
  • Conducted home visits (2 visits minimum/ year) to build relationship with family to better understand family context, resources and needs.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Collaborated with external agencies to meet educational and transitional needs of students.
  • Consulted with coordinators to devise and manage ongoing care plans for at-risk families.
  • Mentored new case managers, answering questions, offering opportunities to shadow and observe and explaining basic information about agency procedures.

Clinical Mental Health Counseling Intern

Mount Sinai Hospital Under The Rainbow
08.2020 - 06.2021
  • Trained in first aid mental health to conduct presentations for communities and UTR partners.
  • Provided clinical interventions to patients using multiple therapeutic interventions including CBT, DBT, strength base therapy, solution focus and mindfulness through individual and family therapy.
  • Conducted risk assessments to asses suicidal ideation, homicidal ideation or self-harm.
  • Provided crisis intervention and assisted families in understanding complexities of mental illness.
  • Provided psychoeducational and mental health education for families and encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Provided case management services by supporting families to obtain benefits for clients (Cash, SNAP & Medical Assistance).
  • Knowledgeable on IM CANS to conduct biopsychosocial assessment and treatment planning.
  • Utilized supervision to process, topics related to social work and diversity.
  • Counseled up to 9 patients weekly with mood disorders, ADHD and anxiety.
  • Used DSM-V to diagnose mental health conditions upon intake.

Bilingual Spanish Retail Sales Associate

Cricket Wireless
06.2013 - 08.2017
  • Sold wireless phones, service plans and accessories in fast-paced environment.
  • Participated in outside sales events or promotions.
  • Performed daily opening and closing procedures, maintain store appearance, and help create positive working environment.
  • Engaged with customers to effectively build rapport and lasting relationships.

Direct Support Professional (Intern)

El Valor Corporation
08.2016 - 05.2017
  • Implemented and documented client's progress toward each formal and informal goals and objectives as outlined in each client's Individual Service Plan (ISP).
  • Ensured clients completed their personal hygiene and grooming tasks and provided additional assistance as needed.
  • Provided opportunities for clients to make personal decisions and assume responsibility for their daily affairs.
  • Encouraged clients to participate in activities including recreational and Special Olympics events.

Marketing Assistant Intern

Loyola Press
08.2011 - 06.2013
  • Responsible for preparing and putting together mass marketing mailings.
  • Making sure Loyola Press statements and invoices were prepared and mailed in a timely manner.
  • Kept detailed records of daily activities through online customer database.

Teacher Assistant (Intern)

Poder Learning Center
09.2009 - 07.2011
  • Educated 20 students in the basics of English grammar and conversational speaking skills.
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction.
  • Emphasized critical thinking through small group activities.
  • Administered and graded tests and assignments to evaluate student progress.

Education

Masters of Social Work -

Loyola University of Chicago
Chicago, IL
05.2021

Bachelor of Science - Social Work

Northeastern Illinois University
Chicago, IL
2017

High School Diploma -

Cristo Rey Jesuit High School
Chicago, IL.
2013

Skills

  • Creativity
  • Organized
  • Reliable
  • Critical thinking
  • Tutoring
  • Teamwork
  • Active Listening
  • Customer Service
  • Referrals and networking
  • Crisis Intervention
  • Psychosocial Assessments
  • Computer knowledge in Next Gen, Greenway, COPA and other EMR Systems

Certification

  • CPR
  • Family Specialist Credential Level 5
  • DCFS Mandated Reporter
  • Certificate of Advance Brief Interventions for Substance Abuse among Multiple Communities (CABISAM)
  • Trained and certify in IM-CANS (Illinois Medicaid Comprehensive Assessment of Needs and Strengths).
  • Trained and certify in Mental Health First Aid.
  • Food Safety First Principles Certification

Additional Information

Licensed Social Worker (LSW)

Languages

Spanish
Native or Bilingual

Timeline

Medical Social Worker

Oak Street Health
02.2022 - Current

Clinical Mental Health Counseling Intern

Mount Sinai Hospital Under The Rainbow
08.2020 - 06.2021

Family Support Specialist

El Hogar Del Nino
08.2017 - 02.2022

Direct Support Professional (Intern)

El Valor Corporation
08.2016 - 05.2017

Bilingual Spanish Retail Sales Associate

Cricket Wireless
06.2013 - 08.2017

Marketing Assistant Intern

Loyola Press
08.2011 - 06.2013

Teacher Assistant (Intern)

Poder Learning Center
09.2009 - 07.2011

Masters of Social Work -

Loyola University of Chicago

Bachelor of Science - Social Work

Northeastern Illinois University

High School Diploma -

Cristo Rey Jesuit High School

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Crystal Quinones