Crystal Quinones
East Elmhurst,NY
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Esquina 100 & 34 Grocery
Corona, NY
01.2019 - Current
- Identified process gaps and implemented corrective actions, improving operational efficiency while maintaining minimal compliance violations.
- Managed licensing, permits, and renewal processes in accordance with local and state regulations, ensuring 100% on-time renewals.
- Prepared and organized documentation for 10–15 inspections, audits, and compliance reviews annually, contributing to successful regulatory outcomes.
Mass Torts Paralegal
Parker Waichman LLP
Port Washington, NY
03.2023 - 04.2025
- Assisted counsel in preparing answers, documentation, and responses for discovery requests in litigation involving defective pharmaceuticals, medical devices, consumer advocacy, and toxic torts.
- Managed trial preparation, including drafting comprehensive summaries, gathering exhibits, and filing court documents.
- Facilitated the preparation of settlement proposals and agreements, aiding attorneys in negotiating favorable settlements for clients.
- Reviewed and summarized medical records to identify vital case information.
- Provided legal translation services for Spanish-speaking clients.
Administrative Assistant
Mental Health Providers Of Western Queens, Inc
Jackson Heights, NY
12.2022 - 02.2023
- Provided compassionate care to immigrant children and refugees, addressing trauma caused by migration and parental deportation.
- Compiled and organized terminology for psychiatric evaluations and translation.
Intern Community Liaison and Council Member Aide
New York City Council
Corona, NY
06.2021 - 09.2022
- Advocated for individual and community needs with government agencies, such as the New York City Department of Sanitation and New York City Police Department to ensure proper district services.
- Assisted families with applications for social services, including Medicaid, Women, Infants and Children, New York City Housing Authority, and the Human Resources Administration.
- Attended community meetings to understand community issues and build relationships with community members.
- Planned and organized events with various elected officials to coordinate the necessary allocation of resources such as food distributions, personal protective equipment and school supplies.
Call Center Customer Service Representative
Small Claims Court Action Center
Remote
09.2021 - 02.2022
- Provided assistance to individuals with consumer complaints, such as defective goods, unreturned security deposits, and deceptive business practices.
- Offered guidance on the claims system, including dispute resolution and counseling.
Education
Bachelor of Arts - Political Science
Queens College of The City University of New York
Flushing, New York01.2023
Skills
- Document Drafting and Preparation
- Records Management
- File Organization
- Client Services
- eCourt Filings in New York and New Jersey
- Legal Software Proficiency (SmartAdvocate, MRO Medical Records, Clio, and EvenUp Law)
- Fluent in Spanish
Accomplishments
- City Council Citation in Recognition of Service to District 21: Honor received for leadership in coordinating efforts between local agencies, elected officials, and community members to address pressing concerns like food insecurity, healthcare access, and public safety.
- CSTEP Project L.A.W. Leadership, Achievement, and Work Certification: Successfully completed a competitive leadership development program that focused on enhancing professional skills in law, research, and community engagement.
Timeline
Mass Torts Paralegal
Parker Waichman LLP
03.2023 - 04.2025
Administrative Assistant
Mental Health Providers Of Western Queens, Inc
12.2022 - 02.2023
Call Center Customer Service Representative
Small Claims Court Action Center
09.2021 - 02.2022
Intern Community Liaison and Council Member Aide
New York City Council
06.2021 - 09.2022
Operations Coordinator
Esquina 100 & 34 Grocery
01.2019 - Current
Bachelor of Arts - Political Science
Queens College of The City University of New York