Crystal R. Heilig
Salisbury,NC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
22
22
years of professional experience
Work History
Business Analyst for EDI and API
RXO Logistics
07.2019 - Current
- Act as the primary liaison between multiple API and EDI providers, customers, and business units.
- Responsible for reviewing and responding to any questions or issues related to requirements that arise during development, testing, and end-user training.
- Work extensively with JSON, XML, CSV files, and X12 documents (204, 214, 210, 990, and 997).
- Work closely with internal Operations, IT teams, and leadership to refine the API onboarding process for our Freight Brokerage business.
- Knowledge of RESTful APIs and API Gateway management, including the ability to define and enforce API standards and cargo guidelines.
- Comfortable with Jira, Confluence, and Technical Documentation.
Global Care Business Partner
Maersk Line
10.2017 - 07.2019
- Provided end to end management of imports and exports globally for Lowe’s Home Improvement and secondary contact for Walmart.
- Addressed ongoing or escalated issues that occur globally with other Care Business Reps assigned to Lowe’s.
- Coordinated with all internal and external stakeholders to ensure the customer’s cargo arrives as planned.
- Assisted Finance with investigating and resolving invoice disputes and root causes of incorrect invoicing.
- Checked and supervised KPIs, identified any action needed and followed-up with all stakeholders to make recommendations for resolution.
Care Business Partner
Maersk Line
07.2015 - 10.2017
- Provided exceptional customer care and handled management exceptions for key clients such as Michelin, Lowe’s Home Improvement, Walmart, Royal Caribbean Cruise Lines, and Adidas.
- Managed daily reports to identify and proactively eliminate potential disturbances in shipment.
- Conducted weekly sales calls to drive volume on unutilized services.
Senior Casualty Claims Adjuster
Nationwide Insurance Company
09.2003 - 05.2012
- Investigated Liability automobile claims in all counties in North Carolina.
- Communicated the claims process to policyholder and claimants.
- Evaluated and negotiated claims values with claimants, policyholders, or attorneys for bodily injury claims.
Education
Bachelor of Science - Business Management
Catawba College
Salisbury, NC06.2003
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Business process improvement
- Project management
- Jira issue tracking
- Experience with agile frameworks
Timeline
Business Analyst for EDI and API
RXO Logistics
07.2019 - Current
Global Care Business Partner
Maersk Line
10.2017 - 07.2019
Care Business Partner
Maersk Line
07.2015 - 10.2017
Senior Casualty Claims Adjuster
Nationwide Insurance Company
09.2003 - 05.2012
Bachelor of Science - Business Management
Catawba College
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