Sharon Baptiest

• Participated in user acceptance testing to ensure solutions met business requirements.
• Documented standard operating procedures for various business processes to enhance consistency.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Analyzed data to identify root causes of problems and recommend corrective actions.

• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
• Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.

Trained and mentored team members on operational procedures and best practices.

• Streamlined workflows to enhance productivity and reduce downtime in processes.
• Conducted regular performance evaluations, providing feedback for continuous improvement.
• Collaborated with cross-functional teams to address operational challenges effectively.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.