Bethany Miller
Zeeland,MI
Summary
Professional EDI specialist with strong background in electronic data interchange processes and system integration. Adept at leveraging analytical skills and technical expertise to streamline data flow, enhance communication between systems, and ensure data accuracy. Known for effective collaboration within teams, adaptability to changing requirements, and results-driven approach. Skilled in EDI mapping, End to end edi operations, troubleshooting, with keen focus on optimizing workflows and achieving organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
EDI Business Analyst
Carrier Logistics Inc
11.2023 - Current
- Analyzed business processes to identify areas for improvement and efficiency gains.
- Collaborated with cross-functional teams to develop strategic solutions for operational challenges.
- Mentored junior analysts in best practices for data analysis and project execution.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
EDI Business Analyst I
Yellow Corporation
12.2020 - 07.2023
- Developed strong connections with business partners, cultivating trust in service delivery, and firm understanding of client needs.
- Collaborated with stakeholder groups across organization to verify business and technical alignment.
- Coordinated plans for testing to optimize customer satisfaction prior to moving to production.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Provided assistance with additional tasks to maintain project trajectory and meet deadlines.
Pricing Publisher
Yellow Corporation
03.2020 - 11.2020
- Reviewed documentation provided by pricing analysts and account executives to assure all aspects of the pricing to be published are addressed including discounts/minimums, base rates, accessorials, fuel, and any special exceptions.
- Maintained a 30% revenue improvement by implementing profitable pricing.
Claims Investigator
USF Holland
07.2018 - 11.2019
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Ordered field inspections when required.
- Maintained a turnover rate of 7 days with an overall successful rating of 85% or greater.
Web Support and Corporate Accounts
USF Holland
06.2016 - 07.2018
- Supported users by quickly resolving access, usability, and performance issues.
Chat Support
USF Holland
08.2014 - 06.2016
- Assisted in website enhancements to provide more user friendly navigation in bi-weekly meetings with Marketing and the IT Department.
- Responded to multiple incoming customer requests for products, services, and customer information.
- Provided quick and efficient service while aiming to meet the 3 minute or less interaction time.
Customer Service Representative
USF Holland / Adecco
04.2013 - 08.2014
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with up to 30+ calls in queue per minute.
- Assisted Corporate Accounts.
Education
Bachelor's of Science - Fitness in Preventative and Rehabilitative
Central Michigan University
Mount Pleasant, MI08.2012
Certificate - Emergency Medical Technician
Mid Michigan Community College
Mount Pleasant, MI05.2009
Associate in Liberal Arts - undefined
Bay de Noc Community College
Escanaba, MI05.2006
Certificate of Completion - SQL Series
University of Akron
Akron, OH01-2020
Skills
- Root Cause Analysis
- Troubleshooting and Diagnostics
- Effective communication
- Critical Thinking
- User support services
- Data Testing
- Project management
- Standard Operating Procedure Development
- Onboarding Training
Certification
- Comptia A+
- Security + - In progress
Timeline
EDI Business Analyst
Carrier Logistics Inc
11.2023 - Current
EDI Business Analyst I
Yellow Corporation
12.2020 - 07.2023
Pricing Publisher
Yellow Corporation
03.2020 - 11.2020
Claims Investigator
USF Holland
07.2018 - 11.2019
Web Support and Corporate Accounts
USF Holland
06.2016 - 07.2018
Chat Support
USF Holland
08.2014 - 06.2016
Customer Service Representative
USF Holland / Adecco
04.2013 - 08.2014
Certificate - Emergency Medical Technician
Mid Michigan Community College
Associate in Liberal Arts - undefined
Bay de Noc Community College
Bachelor's of Science - Fitness in Preventative and Rehabilitative
Central Michigan University
Certificate of Completion - SQL Series
University of Akron