Crystal Rhyne
Reno,NV
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
11
11
years of professional experience
Work History
Driver
Uber
05.2025 - Current
- Answered incoming requests to deliver goods / groceries to customers in a timely manner.
- Followed google maps and communicated with customers & maintained a 94% acct retention and customer satisfaction.
Health -Care Advisor
Best buy
11.2023 - 05.2025
- Answer inbound calls daily 30-60 calls regarding customers phones and or safety devices as well as how to use these devices
- Handled billing inquiries and payments
- Activated new phones for customers and transferred there data over to the new phones.
Account Registrar & Tech Aide
Saint Mary’s
03.2021 - 04.2023
- Checked in patients for their upcoming appointments/surgeries for the day.
- Verified insurance and eligibility as well as processing referrals and E.O.B, (Explanation Of Benefits)
- Assisted Techs by bringing the patient back verifying all demos and getting them dressed.
- Updated charts using epic and biotech/ proficient in medical terminology and insurance.
ADG Call Center Agent
Aerotek
12.2021 - 02.2021
- Process Referrals for Auto buying program
Ciox Call Center Agent
Aerotek
08.2020 - 10.2020
- Made outbound calls to various Doctor offices to collect medical records for insurance companies for yearly reviews.
- Made templates using office 360 and excel for organization of data.
- Responded in timely manner to emails and incoming calls.
Cashier
Workforce Concepts
10.2018 - 05.2020
- Educated customers on promotions to enhance sales.
- Picked products and packed products as a runner as well as Quality control.
- Counted cash in register drawer at beginning and end of shift.
- Built positive relationships with customers to create repeat business.
Inventory Specialist
Rgis
04.2018 - 10.2019
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Performed data entry and ensures completion of proper paperwork.
- Gauged production progress to inform leaders of performance concerns.
Customer Service Specialist
Ciox Health
11.2017 - 03.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Faxed requests for medical records for Medicare Risk Adjustment.
- Directed calls to appropriate individuals or departments.
Family Leave
08.2014 - 05.2015
- Budgeting and Financial Management and Household maintenance and event planning and coordination.
Education
GED - undefined
TMCC
01.2013
Skills
- 5 years in healthcare
- Customer service experience (5 years)
- Customer support experience
- Effective communication abilities
- Proficiency in MS Office
Timeline
Driver
Uber
05.2025 - Current
Health -Care Advisor
Best buy
11.2023 - 05.2025
ADG Call Center Agent
Aerotek
12.2021 - 02.2021
Account Registrar & Tech Aide
Saint Mary’s
03.2021 - 04.2023
Ciox Call Center Agent
Aerotek
08.2020 - 10.2020
Cashier
Workforce Concepts
10.2018 - 05.2020
Inventory Specialist
Rgis
04.2018 - 10.2019
Customer Service Specialist
Ciox Health
11.2017 - 03.2018
Family Leave
08.2014 - 05.2015
GED - undefined
TMCC